My Care My Home
My Care My Home is an information, help and advice service that offers free, face-to-face visits aimed at helping people find a suitable home care provider, or care in a sheltered or Extra Care scheme as well as nursing or residential homes. My Care My Home also offers people advice about the cost of care and funding options available to them, how they can adapt their existing home to meet their requirements and, if necessary, assist in letting or selling their home to help fund the cost of their care. My Care My Home can help you and your family: • With a free advice service and visits from trained care advisers • Decide what care service we need • Find a care home or care service that’s right for you • With advice about the cost of care and your funding options • Monitor the care you receive to ensure your changing needs are met • Rent your home or manage your property to help fund your care • My Care My Home is working with local authorities across the UK • Employ your Own Carer
- 19 February 2016
- South East
- Care, Health, Hospitality, Hospitals and Hospital Trusts, Local Authorities
- Local Alliances:
- Bracknell Forest Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
We care for those with dementia on an individual basis. A person’s experiences, feelings and values are unique and an individual dealing with dementia can feel a range of emotions that are personally challenging. We seek to provide continuity and a sense of belonging to make people feel safe and understood. Where possible, we will communicate with the person directly to gain the best understanding of their needs and wishes, which enables us to offer the most accurate and relevant information and advice. Engaging with the individuals’ family is also important to us and we offer advice on how they can recognise signs of early on set dementia in their loved ones and recommend different approaches they can take to evoke reminiscence and recollection of life events, such as memory boxes and customising the bedroom. We provide dementia induction training to all staff and highlight the importance of allowing people to have control over their own lives. We send out information packs, visit people for free in their own homes and signpost relevant clubs and groups that may be of support in Bracknell forest. We also off people financial advice and inform then on how to organise power of attorney.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
There are currently 850,000 people with dementia in the Uk, with this number set to rise to over 1 million in 2025. We are committed to protecting the most vulnerable in society but ensuring every person receives the support and guidance that they deserve is can prove very challenging. MCMH aims to create a large presence in Bracknell Forest via advertising and attending local events so people are aware of us and know how we can support them. Challenges can also arise when people are no longer able to make decisions for themselves.
Social media is great for creating meaningful relationships with our customers, as well as helping us expand our search for find new customers who may be in need of our help. MCMH will continue to maintain and update our social media platforms, regularly sharing links to relevant content that is in the news. We will share a range of opinions and articles, offering unbiased opinions so people can make the most informed decisions regarding their care. Social media gives us instant access to positive or negative feedback, which provides us with valuable insight on the customer perspective. From this we can improve our services to offer something we may be missing. We will endeavour to use social media to increase awareness of Alzheimer’s, which we will be able to do by sending out messages a lot easier & faster.
- Being implemented
Signposting to other organisations
MCMH will do everything we can to ensure our Care Advisers have been familiarised with all local organisations and support groups for Alzheimer’s. That way, if we identify that a client needs the support of a service that we don’t offer, we will always endeavour to signpost to another organisation that we know that can assist them. Our membership with the DAA will enable us to broaden our knowledge of local and global organisations and access a wider network of information, which we will be able to promote to our clients.
- Being implemented
Launch of New Website
Within the next few months, MCMH will be launching a new and improved website. One of the key changes will be to provide people with Dementia (and their carers) access to even more information on the condition and how they can access suitable care providers. The new website will be much easier to navigate, with all services being clearly labelled. There will also be free information & advice in a printable format, updated fact sheets on care, as well as case studies based on real life scenarios of people in similar situations. We are also looking into the possibility of larger text and an audio function.