The Finishing Touch

The Finishing Touch is a Hair & Beauty salon situated in the heart of Bransgore on the edge of The New Forest.

Updated:
15 September 2015
Sectors:
Retail
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our business has a high proportion of elderly clients. We are all used to being aware of their personal needs and respectful attention.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Regular connection and advice with all members of staff to ensure standards are maintained.

2. Actions

  • Dementia Awareness raising for staff

     Ensure all customer facing staff are dementia aware

    Status:
    Being implemented
  • Awareness of surroundings/environment

     Light change as entering salon, bright to dark, and consideration of the access to the salon. The salon can be noisy. Patience in making appointments and understanding requirements. 

    Status:
    Delivered
  • Communication

     Attention to telephone manner, communicating clearly and being reassuring when making appointments, confirming time when client is being collected or when the carer will be coming back.

    Status:
    Delivered

    2015 - Third Quarter Update

    New member