Nat West, Emsworth

High Street Bank

15 September 2015
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

To fully understand challenges faced by those with dementia and be able to respond to their needs by providing a welcoming environment and staff who are able to assist.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Lack of knowledge amongst our staff/community

2. Actions

  • Dementia Awareness raising for staff

    Ensure staff, especially all customer facing staff, attend a dementia awareness raising session.

    Being implemented
  • Enviroment

     Review premises to look at ways the environment could be more dementia friendly and make changes where appropriate/possible.

  • Signposting for customers

    We are aware of signposting options for people with Dementia and action those in line with demand.

  • Embed Dementia Awareness in our Business

    Review business operations manuals and guidance to ensure dementia awareness is included

    Being implemented

    2015 - Third Quarter Update

    New member