Citizens Advice Havant
Citizens Advice Havant provides free confidential and impartial advice and information to people on issues that face them and also campaigns on issues that affect people. We provide advice online, over the phone, and face to face.
- 26 January 2016
- Voluntary Sector, Charity
- Local Alliances:
- Hampshire Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
To improve Citizens Advice Havant staff and volunteer awareness of living with Dementia, and to provide information for people affected by dementia who come to us for information and support.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Volunteers being available to attend awareness sessions. Ability to make changes to our environment.
Dementia Awareness raising for staff and volunteers.
Ensure all customer facing staff and volunteers attend a dementia awareness raising session
- Being implemented
Awareness of how our Centre’s environment may provide problems for people with dementia
Change those things which are feasible in the short term, awareness of other issues which may be changed in the future during refurbishments. Also staff and volunteer awareness to enable them to support people with dementia visiting the centre.
- Being implemented
An in-house Dementia Friends Champion
A Champion to provide Friends sessions for staff, volunteers and members of the public via open sessions and to embed Dementia Awareness into our training for volunteers and staff.
An Information Point for Dementia
Liaise with external agencies to ensure we have up-to-date Dementia information. Ensure all staff and volunteers are aware of the information available.
2015 - Third Quarter Update