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Citizens Advice Havant

Citizens Advice Havant provides free confidential and impartial advice and information to people on issues that face them and also campaigns on issues that affect people. We provide advice online, over the phone, and face to face.

26 January 2016
Voluntary Sector, Charity
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

To improve Citizens Advice Havant staff and volunteer awareness of living with Dementia, and to provide information for people affected by dementia who come to us for information and support.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Volunteers being available to attend awareness sessions. Ability to make changes to our environment.

Member website


2. Actions

  • Dementia Awareness raising for staff and volunteers.

    Ensure all customer facing staff and volunteers attend a dementia awareness raising             session

    Being implemented
  • Awareness of how our Centre’s environment may provide problems for people with dementia

    Change those things which are feasible in the short term, awareness of other issues             which may be changed in the future during refurbishments. Also staff and volunteer awareness to             enable them to support people with dementia visiting the centre.

    Being implemented
  • An in-house Dementia Friends Champion

     A Champion to provide Friends sessions for staff, volunteers and members of the public via open sessions and to embed Dementia Awareness into our training for volunteers and staff.

  • An Information Point for Dementia

    Liaise with external agencies to ensure we have up-to-date Dementia information. Ensure all staff and volunteers are aware of the information available.


    2015 - Third Quarter Update

    New member