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We are a family run business in the centre of Hedge End and we are always looking to improve our services for everybody in the community of hedge end. We are a coffee and ice cream shop and are really excited about what we can do to help with the dementia friendly community.

15 September 2015
Retail, Hospitality, Recreation
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

To enable people living with dementia to continue to go out shopping, and to know that their local community shops are dementia aware and will be able to support and assist where necessary.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

 Staff /volunteers availability to attend awareness sessions

The Ability to change facilities to improve the environment.

Member website


2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff attend a dementia awareness raising session

  • Review environment of premises

    Identify possible issues for people living with dementia. Make changes which are feasible and ensure staff awareness of those which are not so they are able to help visitors within the premises.

  • Equipment

    Relating to colour and style of table cloths,cups and saucers to aid people living with dementia in avoiding spills.

  • Awareness that menu items may not make sense to people living with dementia.

    Being responsive to confusion and aiding customers in their choice breaking down to more simple choices, for example “would you like tea or coffee”

  • Ensure local carers are aware of quiet times in the cafĂ© when they may prefer to visit.

    Less noise can make the environment easier for people living with dementia.

  • Info point

    Info point with details of local support services


    2015 - Third Quarter Update

    New memeber