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65 Cars

65 Cars & Taxis Ltd. are one of the city's largest fleets of Private Hire vehicle operators and provide an exceptional service throughout our region. We understand that our customers want a safe, reliable and honest service and that is our most basic objective. In addition to our principal ambition we have implemented many additional benefits for our customers: •Uniformed Drivers •Text Back •In-Car Chip and Pin Terminals •Support to Local Charities by using 65 Cars Limited •Extremely Competitive Fares Our Head Office is located at ‘The Railway Cottages’ 10-12 Princes Avenue, Hull, which is highly regarded as the busiest nightlife location within our region. With our newly refurbished waiting room, customer refreshments facilities, restrooms and a never seen before ticketing system, Taxi Marshalls for your safety, full High resolution CCTV coverage throughout the office all for your comfort and safety.

8 October 2015
Local Alliances:
East Riding Dementia Action Alliance, Hull Dementia Action Alliance , Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We want to make sure we support local people affected by dementia to keep living independent lives by having access to transport. We need to make sure all of our staff are aware and understanding of dementia, and that our processes are easy to use, in order to make this happen.

Our aim is to provide all our drivers and staff with the training required to support local people affected by dementia to enable them to have access to the transport required to enable them to live an independent life.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our main challenge to deliver these outcomes is to ensure that drivers and staff are trained to be aware of the needs and requirements of people with dementia as we have over 100 drivers.  We need to put any processes in place to make sure this happens and to make sure the training is available to all new drivers and office staff within the Company. 

Member website


2. Actions

  • Dementia Awareness

    We will try to ensure that all our staff undertake dementia awareness and will arrange with the Alzheimer’s Society for Dementia Friends information sessions to be held at our premises for our staff. Once staff have undertaken the session to become a Dementia Friend, we will encourage them to wear their Dementia Friends badge so that customers will know that they are Dementia Friends.

  • Account System

    We already promote an account system amongst carers and care homes but we will try to raise more awareness about this option. Accounts opened by carers for a person with dementia will alleviate the necessity of them paying when travelling. We already offer contactless payment which people with dementia may find more convenient than chip and pin that requires remembering a PIN number.

    Planning, Implementation
  • Easy Rider Wallet scheme

    We will find out more about the Hull City Council Easy Rider Wallet scheme which is a credit card sized wallet with pockets for information making it easier for people to use bus, taxi, and train services. The wallet alerts drivers that a person may need help and can contain journey information.

  • Safe Places

    The Safer Places Scheme is a voluntary scheme that aims to assist vulnerable people with learning disabilities, autism and dementia to feel safer when travelling independently. The confidence to travel independently assists vulnerable people to maintain their independent living skills and helps with their wellbeing. Premises that are open to the public such as shops, offices, stations and public buildings are asked to become Safer Places. Safer Places are recognised by the Safer Places logo. Vulnerable people who are members of the Safer Places Scheme carry a Safer Places Card with their name and the details of up to three people that can be contacted in the event that support is required. If a vulnerable person arrives feeling unwell, confused, lost, or having been a victim of crime staff within a Safer Place are asked to assist by contacting one of the people named on the back of the Safer Places Card or the emergency services and allow the vulnerable person to wait on the premises until the named person or police/ambulance arrive.

    We would like to offer 65 Cars to be a safe place and understand that Humberside Police are working with the Alzheimer’s Society Hull & East Riding to find suitable places. We have CCTV with sound recording and already operate a Guaranteed home safe student scheme and look forward to working with this initiative in the near future.

    Planning, Initial Scoping
  • Publicity of the Dementia Action Alliance

    Where we can, we will help to publicise the work of the Dementia Action Alliance, encourage other businesses to join, and provide ‘donations in kind’ where practicable, e.g. leaflet printing and use of our building.

    Implementation, Planning