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Yorkshire Mobility

Our team has extensive experience of helping people become mobile so we know our stuff! Whether you are considering your first mobility aid or looking to replace an existing one we are on hand to offer unbiased guidance and advice. As a trusted and respected official Motability dealer we are highly experience in helping people find the right mobility products to suit their individual needs. In fact we are a one stop Motability shop with a wide range of brands for our customers to choose from and a great range of accessories and supporting mobility services. This means you can rest assured that we can help you through the Motability process from start to finish making it a stress and worry free.

8 October 2015
Health, Medical, Retail, Transport Sector
Local Alliances:
East Riding Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our business will contribute to the National Dementia Declaration Priority and ensure any products that we supply are tailored to client needs. We will work with service providers, carers and other related agencies to ensure we can identify the specific needs of those with dementia or those caring for them.

We will ensure that we undertake dementia awareness training and work with local alliances to ensure we support people with dementia to live their life to the fullest and assist them to build a sense of belonging and of being a valued part of their community.

We will ensure any of our publications or promotional material only uses words and descriptions of Dementia that are appropriate and acceptable to those with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time and financial restraints to raise staff awareness.

In relation to when we are demonstrating products and assessing the end users needs and ability to safely operate a product, then engagement with those not currently diagnosed with dementia or where dementia symptoms may not be as readily obvious on any given day may see us failing to fully take account of specific needs relevant to dementia.

2. Actions

  • Increase our Dementia Awareness

    We will increase our dementia awareness by attending a face to face dementia friends session or by watching the online video. We will incorporate dementia awareness into our induction for any new staff who join.

  • Dementia Friendly Customer Service

    We will read the ‘How to help people with dementia – a guide for customer facing staff’ and the ‘guidance for businesses’

    We will review the publications and various media we use in our business are appropriate and acceptable within advice and guidance available on the DAA website resources.

  • Publicity of the Dementia Action Alliance

    We will publicise our involvement with the DAA and encourage other local businesses to join.