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Healthwatch Medway CIC

Healthwatch Medway is the independent statutory consumer champion for all Health & Social Care within Medway. We listen to Medway residents experiences of health & social care services and take these good & bad to the relevant commissioners & committees. We involve local residents in the design & quality of local services & make recommendations to local services. We have statutory powers to enter any publicly funded premises& talk to service users & their families about their experiences of using the service. We have statutory seats on Medway’s Overview & Scrutiny Committee for Children & Young People & Adult Health & Social Care & Medway’s Health & Wellbeing Board, ensuring the residents of Medway’s voices are being heard at the highest level – to those who can make changes locally. We carry out engagement events in public venues. We offer an Information & Signposting service for all Health & Social Care for adults & children.

8 September 2015
South East
Communication, Health
Local Alliances:
Medway Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Healthwatch nationally & locally is relatively new (2 years) not all Medway residents are aware of our      functions.

NHS providers have a duty to signpost to/promote local Healthwatch & Medway Council commission local Healthwatch, but not all social care providers are aware of Healthwatch.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Continue raising awareness of local Healthwatch through health related networksUse the Dementia Action Alliance to identify the relevant networks locally that will enable us to talk to those affected by Dementia directly.Carry out information sessions to groups & listen to peoples experiences of local services.

2. Actions

  • Raising awareness of Healthwatch & listening to local people

    We will hold an information & listening event(s) for those who are living with Dementia. We will capture their experiences of local services anonymously & take these patterns & trends to those who commission & scrutinise local services.

    We will ensure that everyone who attends knows what we do, how we work and how to contact us. 

  • Raising Awareness of Medway’s Dementia Action Alliance

    We will continue to promote through our social media sites information & articles that promote & raise awareness of Dementia. 

  • Join Medway’s Dementia Action Alliance steering group

    We will join the local steering group so we can be linked in locally & can identify areas in which Healthwatch could be of assistance