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Moss Side Leisure Centre

Moss Side Leisure Centre is a community facility located in the heart of Hulme behind Asda and at the side of the market. We offer a wide range of facilities including gym, swimming pool, workout class studio, weights room, sports halls and health suite.

26 July 2016
North West
Local Alliances:
Manchester Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Providing a dementia friendly customer service and environment to encourage people living with dementia to visit our premises and feel comfortable here. this will improve their confidence and well-being and help to reduce the stigma which still exists around the condition.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Lack of understanding amongst our staff and current customers about the challenges experienced by people living with dementia (and their carers) and what we can do to make life better for everyone).

Member website


2. Actions

  • Improve staff awareness

    Encourage all customer facing staff to complete the on-line Dementia Friends registration and/or attend local Dementia Friends/Customer Awareness sessions and procide access to the booklet 'How to help people with dementia' a guide for customer facing staff'.

    Being implemented

    2016 - Second Quarter Update

    New member - September 15

  • Make the enviornment more dementia friendly where possible

    Completed Dementia Friendly Environment Checklist

    Review the customer environment using checklist provided and make any immediate changes we can now, making a note of those we can make at the next refurbishment.


    2016 - Second Quarter Update

    New member - September 15

  • Support the Dementia Friendly Communities campaign in the area

    Join the local Dementia Action Alliance and display the Dementia Friendly Communities logo publically, informing customers why this is important.


    2016 - Second Quarter Update

    New member - Sep 15