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Manchester Aquatics Centre GLL

Manchester Aquatics Centre is a community facility located just off Oxford Road in the centre of Manchester. The centre, which was purpose built for the Commonwealth Games in 2002, is a public facility which also hosts major national and international events. We offer a range of facilities including gym, 50m swimming pool which can be split into two pools (a 25m and a 23m), diving pool, strength space area and health suite.

Updated:
1 September 2015
Location:
North West
Sectors:
Recreation, Retail
Local Alliances:
Manchester Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Providing a dementia friendly customer service and environment to encourage people living with dementia to visit our premises and feel comfortable here. this will improve their confidence and well-being and help to reduce the stigma which still exists around the condition.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Lack of udnerstanding amongst our staff and current customers about the challenges expereinced by people living with dementia (and their carers) and what we can do to make life better for everyone).

Member website

www.better.org.uk/mac

2. Actions

  • Improve staff awareness

    Encourage all customer facing staff to complete the on-line Dementia Friends registration and/or attend local Dementia Friends/Customer Awareness sessions and procide access to the booklet 'How to help people with dementia' a guide for customer facing staff'.

    Status:
    Planning

    2015 - Third Quarter Update

    New member - September 15

  • Make the environment more dementia friendly where possible

    Review the customer environment using checklist provided and make any immediate changes we can now, making a note of those we can make at the next refurbishment.

    Completed Environments Checklist

    Status:
    Planning

    2015 - Third Quarter Update

    New member - September 15

  • Support the Dementia Friendly Communities campaign in the area

    Join the local Dementia Action Alliance and display the Dementia Friendly Communities logo publically, informing customers why this is important.

    Status:
    Implementation

    2015 - Third Quarter Update

    New member - September 15