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The Caxton Surgery

We are a general practice on the England / Wales border serving 12,850 patients in North West Shropshire and Northern Powys. The clinical team is made up of 5 GP partners, and 3 salaried GPs who are supported by 2 nurse practitioners, 2 practice nurses and 2 Health Care Assistants.

26 August 2015
West Midlands
Local Alliances:
Shropshire, Telford & Wrekin Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

  • Signpost patients to local support and services
  • Understand the condition and how it can affect the patient, family and carers
  • Have relevant literature readily available for patient and carer
  • Support local nursing and residential homes in their care and understanding of patients with Dementia
  • Liaise with outside organisations such as the local memory team and out of hours provider to ensure effective and safe handover care as appropriate

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • Details of family and carers obtained and kept up to date
  • Lack of understanding and awareness of Dementia amongst non medically trained staff
  • Workload pressures making continuity and regular follow up difficult to maintain
  • Having the time and resources to implement our action plan

Member website


2. Actions

  • Dementia Friends Training

    Non clinical members of staff to complete the Dementia Friends training to gain a greater understanding around Dementia so they are better equipped to help patients and their carers.


    2015 - Third Quarter Update

    New member

  • Patient Participation Group to become Dementia ‘Champions’

    Members of the practice’s patient participation group will undertake the training to be able to deliver the Dementia Friends session to other local organisations and groups.


    2015 - Third Quarter Update

    New member

  • Create a leaflet highlighting local services and support

    To work with the patient participation group to collect information on all local services and support available for patients with Dementia and their carers, and to create an easy to read leaflet / information sheet which can be made readily available.


    2015 - Third Quarter Update

    New member

  • Make the practice premises more Dementia Friendly

    To investigate ways in which the physical environment of the practice can be improved to be more welcoming and accessible for patients with Dementia. Particular focus to be made on improved lighting and signage around the practice.


    2015 - Third Quarter Update

    New member

  • Flexibility around appointment times

    The practice will look to provide more flexible appointments for patients with Dementia including double appointments where necessary so that patients and carers are not rushed and detailed care plans can be completed.

    Planning, Implementation

    2015 - Third Quarter Update

    New member