Barclays, Stockton On Tees
We are the Barclays branch located in Stockton On Tees and we deal with the public on a daily basis, helping with financial and digital needs. With a strong team of cashiers, personal bankers, specialists and business managers we aim to deliver our customers a high level of service in every area.
- 18 August 2015
- North East
- Local Alliances:
- North East Dementia Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Our aim is to raise the awareness around dementia not just within our branch but our community, ensuring we provide the correct, friendly and supportive service to all that come into our branch. We want to make sure that everything is done in the right way, as well as protecting our customers that may have dementia when they see the team.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Raising awareness in branch as well as what to do when a situation arises, along with making sure our message is clear across our community. Consider what actions we can take for vulnerable customers that do not have a power of attorney or court of protection in place.
Ensure all Barclays employees attend a Dementia Friends session to enable them to feel confident when approaching and assisting someone who may have Dementia and their carer.
To ensure we always have a member of staff walking the floor and keeping an eye out for customers who may be struggling. This enables us to assist them and give time, support and understanding for those customers that require it.
We will have coloured cards available to customer who have dementia and / or are visually impaired so that they can distinguish which cards they can and can’t use. Red for ‘Don’t touch’ and blue for ‘Spend’.