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Rotherham Community Transport

Rotherham Community Transport provides, accessible, cost-effective, flexible transport run by the community for the community. We achieved this with our team of over 60 dedicated and highly trained staff and volunteers, placing a high emphasis on passenger safety and comfort. Community Transport provides much valued essential services, often for the most vulnerable in our society; whether these are older people, those with disabilities, rural or isolated communities or those unable to access conventional bus services and other local transport.

26 July 2016
Yorkshire and Humber
Transport Sector
Local Alliances:
Rotherham Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have many passengers who have dementia, by having a better understanding we can ensure passengers have a more pleasant journey, and their families will know they are well looked after whilst on our vehicles.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

One of the main challenges faced by RCT with clients with dementia is that very often the clients forget that they have booked the service and so are not ready when the bus calls to collect them. This then leads to the service being late for the following passengers. The office staff try to circumvent this by phoning prior to the pick- up time to try and ensure that the client is ready.

Member website


2. Actions

  • Dementia Awareness

    Ensure all staff,  attend a dementia awareness raising session.We will review our Minibus Driver Awareness Scheme (MiDAS) training to see whether we can incorporate dementia awareness into the training programme.

    Build Dementia Friends into staff training and have 2 Dementia Friends champions in the team to embed the dementia awareness training into our staff training .We will also cascade the training to the management committee.

    Being implemented
  • Deveveloping links

    We will work with RDAA and the Dementia Specialist nurse at RDGH to ensure we are providing the best and most appropriate service for service users being taken too and fron hospital