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Healthwatch Salford

Healthwatch Salford is a consumer champion for health and social care. We listen to the views and experiences of people using health and social care services, and use these to influence decision-makers. We have a statutory seat on the Health and Wellbeing Board to ensure that local people's voices are influencing the services they use. We offer a small information and signposting service to support local people to navigate the health and social care system. We gather views and experiences from adults and children and also from those communities who are seldom or never heard.

8 October 2015
North West
Care, Clinical Commissioning Group, Communication, Health, Hospitals and Hospital Trusts, Local Authorities, Voluntary Sector, Emergency Services Sector, Commissioners Sector
Local Alliances:
Salford Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Healthwatch Salford works with all members of the local population, including those people who are seldom heard or hard to reach. We commit to supporting people with Dementia to be active volunteers in our organisation and with the project work we undertake.Healthwatch Salford aims to influence decision makers in health and social care. By involving people with dementia, we hope to increase the control and influence people have over the services they access. Healthwatch Salford operates an information and signposting line to support people to navigate the health and social care system. We also support people to access information in a format that works for them, as well as raising awareness of people's rights. We hope that this will support people with dementia have more control over their experiences of services. Through our project work and priority setting, we involve local people, including those people who have dementia to undertake active volunteering roles. This supports people with dementia to be active and productive members of our work and in the wider community. By working together with people who have a range of experiences, we hope to engender greater awareness of dementia across the community.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

In relation to supporting people with dementia to be involved as active volunteers in the organisation, appropriate training and understanding to support people to undertake a meaningful role is a challenge as there is limited resources in the team to do this on a large scale. This means that we will need to work with small numbers of volunteers to ensure that their needs are supported appropriately. When working with external organisations, there may be challenges to influencing decision makers. In order to address this, Healthwatch Salford has statutory powers to ensure that responses are received in a timely fashion, outlining how changes will be made. Additionally, Healthwatch Salford uses a partnership approach to influence services and therefore the role of critical friend can support positive approaches to any challenges encountered.



2. Actions

  • Involvement of people with dementia in our priority setting work

    As part of our work, we ask members of the local community to shape our priorities and activities. This includes conducting focus groups, surveys and engagement work to gain insight into the issues that are important to local people. For the priority setting exercise in 2015-16, we will be working with a number of existing groups and service users to ensure that the voices of people with dementia are included in this priority setting work. This will included ensuring that we have information in an accessible format as well as conducting listening work with people with dementia.

  • Engage with local activities around Dementia Awareness week

    Healthwatch Salford will look to be a proactive participant in the Dementia Awareness week by sharing information to promote awareness of dementia within the local population via our signposting and information function, as well as undertaking engagement activity to gather views and experiences of people with dementia using health and social care services as part of the events co-ordinated as part of the Dementia Awareness week.

  • To support the training of Healthwatch staff on dementia awareness and dementia friends

    To access local training opportunities through the Salford Dementia Action Alliance and to ensure that all Healthwatch Staff are aware of dementia and how support people appropriately.

    Initial Scoping