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Darlington Citizens Advice

Darlington Citizens Advice was set up in September 1939 for the benefit of the community in Darlington and surrounding areas by the advancement of education, the protection and preservation of health and relief of poverty, sickness and distress. Known as a trusted organisation within the town, the aims of Darlington Citizens Advice are to: • Provide the advice people need for the problems they face • Train all workers and volunteer to provide an accurate, high quality client centre service • Provide a service that works to inform people about the law and how it affects them, advise people of the possible action, assisting them in pursuing their chosen course of action • Through local and regional action address inequalities and bad practices bringing about changes and reforms in the law. We provide a full 360 degree service of preventative support, crisis and rehabilitative support.

7 August 2015
North East
Local Alliances:
Darlington Dementia Action Alliance, North East Dementia Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Darlington Citizens Advice is committed to supporting people living with dementia, delivering the best possible service to all without discrimination.   

Our aim is for all our services to be accessible, inclusive and dementia friendly.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

One of the main challenges for us is being able to identify dementia clients in order to give them appropriate support.

2. Actions

  • Dementia Friends Champion

    Darlington Citizens Advice has one member of staff trained as a Dementia Friends Champion who will be able to deliver sessions to employees.

  • Dementia Friends Information Sessions

    Ensure all existing and new staff and volunteers attend a Dementia Friends Information Session in order to improve awareness and knowledge of dementia.