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Right at Home Tyneside

Right at Home Tyneside is a domiciliary care provider based in the North East that specialises in providing exceptional in-home care and support for people living with dementia, disabilities and other conditions that require additional support to enable them to live independently in their own homes. We are committed and passionate about providing a professional, attentive and exceptionally high standard of care and support. For many of our valued clients, our home care services are the best, and sometimes the only solution for maintaining an independent lifestyle. From a few hours a day to 24/7 live-in care or palliative care, our services include: Care and Companionship - Safety supervision, medication prompts, personal care, transportation & light housekeeping. Hygiene - Bathing, grooming and other personal care services. Well-being - Medication reminders, meal planning & preparation, social interaction and mental stimulation. Physical Assistance - Support with mobility, dressing, shopping, laundry and other daily tasks. Hospital to home – support at home after an operation or prolonged stay in hospital

30 January 2019
North East
Care, Health
Local Alliances:
North East Dementia Alliance, Jesmond Dementia Action Alliance, South East & Central Northumberland Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our team of highly skilled carers support people in all aspects of daily living, encouraging those living with dementia to do as much as they can for themselves, enabling them to remain at home and within their community for as long as possible, and treating them with dignity and respect at all times. 

Carers are carefully matched to their clients and build strong personal relationships. Our carers understand the specific needs of the client, and continuity of care is guaranteed by allocating calls to the same team of carers where ever possible. Team Leaders conduct spot checks in person to check the quality of support and working practise and we hold regular team meetings with staff.

 Our Registered Manager is a Dementia Specialist, and both she and [my job role] are Dementia Champions. We deliver Dementia Friends sessions to every member of the organisation, and also offer the sessions to people and organisations in the wider local area. We are also committed to being actively involved in the local and national Dementia Action Alliances.

We provide a range of specialist packages, from short term care including respite care to full 24/7 live-in packages and we work closely with the CQC and local CCG’s, GP’s, District Nurses, Social Workers and other health service professionals to ensure that relevant information is shared for the welfare of the client.

We are collaborating with a local holistic healthcare company to develop a Dementia well-being programme based on current research that outlines simple steps to living well with Dementia. This will be delivered to staff and family members.

We actively build links with other organisations e.g. Age UK centres, Dementia cafes, to enable our clients to have regular social interaction.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main challenge is recruitment and retention of quality staff so that we can continue to increase our support to people living with Dementia.

We run an ongoing recruitment programme, offer full training, an innovative staff incentive scheme and above average pay and conditions to attract the best people. We promote a real ethos of team spirit within the organisation, celebrating and rewarding carers who go the extra mile and encouraging staff to participate in fundraising events such as the Alzheimer’s Society Memory Walk.

2. Actions

  • Staff Training and Development

    We deliver Dementia Friends sessions to all staff so that every member of the organisation is a Dementia Friend.

    Staff also complete mandatory Dementia Awareness training, and have ongoing access to appropriate education, training and support for their role to enable them to support people accessing services in an appropriate and professional manner.

  • Client Involvement and Consultation

    We consult clients and their families to help improve services and inform the development of new initiatives. We encourage and act on feedback via regular customer surveys and reviews.

  • Working in Partnership with Local Alliances and other organisations to achieve and promote Dementia Friendly Communities

    We work with partners across the community to share resources and best practice to deliver cohesive, joined up services to people with dementia and their carers in the community.

    Being implemented
  • Develop Dementia Well-being Programme for staff and clients

    We are collaborating with a local holistic healthcare company to develop a Dementia well-being programme based on current research that outlines simple steps to living well with Dementia.

    Initial Scoping
  • Work with people living with dementia and their families to make them more involved in our monitoring and reporting outcomes

    We schedule regular Quality Assurance Surveys to obtain feedback from clients and their families on the quality of the service we provide.