HH Treagust & Sons Ltd

We are retail shop on Emsworth High Street (butchers)

Updated:
4 August 2015
Sectors:
Retail
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

To make sure staff are aware f the difficulties and challenges that people with dementia experience – to allow staff to attend dementia Friends Sessions

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The staff must be more patient and understanding whilst serving a customer who seems confused or unable to explain what they require. Queues created.

2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff, attend a dementia awareness raising session

    Status:
    Planning
  • Review environment of premises

    To identify  possible issues for people livng with dementia. Make changes which are feasible and ensure staff awareness of those which are not so they are abe to help visitors within the pemises..

    Status:
    Investigating
  • Help with choices

    If customer seems confused/undecided, gentle prompting/suggestions given. Example, asking to read the shopping list of a customer who looks blank when asked what he requires.

    Status:
    Delivered, Case study
  • Helping with change/shopping bags

    We offer to count out the correct money for purchases from a proffered hand of change. We walk round the counter and put bags of purchases into customer’s shopping bags to ensure they don’t forget their purchases.

    Status:
    Being implemented
  • Listening

     Taking time to listen and hep with identifying what it is that the customer wants to buy

    Status:
    Being implemented

    2015 - Third Quarter Update

    New member