Emsworth Home Hardware

A shop selling DIY and houseware products and services including key cutting, paint mixing and home delivery.

4 August 2015
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

To ensure all staff attend a dementia awareness session and that they spend more time with customers affected by dementia


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Other customers may have to wait a little longer to be served, so managing this situation.

2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff, attend a dementia awareness raising session

  • Review environment of premises

    To identify  possible issues for people livng with dementia. Make changes which are feasible and ensure staff awareness of those which are not so they are abe to help visitors within the pemises for example, staff taking custmers to products instead of giving directions.

    Being implemented
  • Understanding of dementia

    Appreciating how to help customers who come in for repeat purchases, informing them that they have already made a purchse, but in a gentle way to avoid embarrassment

  • Helping with payment

    Helping customers by counting their money if required

    Being implemented
  • Listening

    Taking time to listen and hep with identifying what it is that the customer wants to buy

    Being implemented

    2015 - Third Quarter Update

    New memeber