The Village Pet Shop, Bransgore

Supplier of pet foods and associated materials

Updated:
3 August 2015
Sectors:
Retail
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Meeting people's needs and adjusting environment accordingly. Specific awareness of associated behaviours of the diseases and impact they can have.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

 Staffing - training and awareness - 90% of trading time is myself and one other support

 Alert Bell to be changed to ring at back of shop as opposed to at the front as potentially frightening for customer

 Look at environment to make it less cluttered with more floor space / change to bright mat at entrance

2. Actions

  • Dementia Awareness raising for staff

    Ensure all customer facing staff

    Status:
    Being implemented
  • Bell change from entrance to back of shop

    Research available door alert systems to make entry to shop easier/less startling for customers

    Status:
    Investigating
  • Mat change at entrance

    To help those who might have perception problems research and order new coloured door mat

    Status:
    Investigating
  • Less cluttered environment

    Consider reducing stock by selling some through another outlet thereby increasing clear floor space

    Status:
    Being implemented

    2015 - Third Quarter Update

    New member