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Eric Robinson Solicitors

Law/solicitors in private practice for you, your family and your business.

Updated:
31 July 2015
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aim to offer the highest standard of customer care and, where we can, adapt to their needs.  

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Making sure that all staff members are suitably trained. 

Member website

www.ericrobinson.co.uk

2. Actions

  • Dementia Awareness raising for staff

    Ensure all Lymingon staff attend a Dementia Awareness raising session.

    Status:
    Delivered
  • Dementia Cgampion

    Train a member of staff to become a Dementia Champion

    Status:
    Investigating
  • Environment

    Review premises and in particular entrance, reception, waiting and interview areas of the office to ensure compatibility with persons diagnosed with dementia, to include design and colours

    Status:
    Being implemented
  • Positive communication

    Use of dementia friendly terminology in all forms of communication, such as “living with (or diagnosed with) dementia” with positive connotations, rather than those with negative connotations such as “suffering with dementia”. 

     

    Status:
    Being implemented
  • Change the doormat to a different colour

    Have a covering available for shiny surfaces, to help ease the concerns of those exhibiting signs of dementia, unless such shiny surfaces are temporarily removable.  

    Status:
    Planning

    2015 - Third Quarter Update

    New member