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Charlton Hill Surgery

We are an NHS GP surgery. Our practice area covers Andover and the surrounding rural areas. We look after a large number of patients who live in nursing and residential care.

31 July 2015
Health, Medical
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our role is to facilitate timely diagnosis of people with dementia, and appropriate treatment once they are diagnosed. Also, we aim to improve access to services, and the experience of health care for patients with dementia and their carers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

General practices are busy organisations and we have lots of competing demands on our time and resources. This in itself can make GP surgeries difficult places for people suffering from dementia. Therefore, ensuring that there is adequate time, space, and priority given to care of dementia is our biggest challenge. By becoming a dementia friendly practice, we are seeking to maintain dementia as a priority for us as an organisation.

2. Actions

  • Dementia Awareness raising for staff

    Ensure all Patient facing staff are dementia aware of all that is available and where.

    Being implemented
  • Identify Clinical and non-Clinical dementia champion

    Surgery needs to agree and share who will be the clinical lead and non-clinical lead and need to promote engagement within the surgery. 

    Being implemented
  • Establish links with local dementia service providers etc

    Set up a meeting with Community Mental Health Team, and introduce ourselves and see if they can share what they do when a  referral is made.

  • Develop meaningful clinical reviews that all can understand.

    Ascertain the dementia template and make sure reviews are patient focused.

    Being implemented
  • Audit Practice

    Identify patient numbers and %, get correct coding in place, message alerts on EMIS, get up to date carer forms in place, and arrange scanning. Make reception staff aware. 

    Being implemented
  • Environment.

    Look at all leaflets, posters and directional posters for patients, possibility of updating board, send leaflets to carers? 


    2015 - Third Quarter Update

    New member