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Croft Medical Centre

The Croft Medical Centre is an NHS General practice based south of Leamington Spa town in Warwickshire. Our aim is to provide the highest standard of Primary Care to our patients. The practice covers most of the south Leamington area and Sydenham. We have 4 GP partners and 4 salaried doctors, Clinical Pharmacist, Practice Nurses, Health Care Assistants and Phlebotomist, supported by a reception and administration team. We also have a branch surgery in the village of Bishop’s Tachbrook that also has a dispensary. We serve a population of 10,600 patients, over 20% of whom are over 65 years of age. We offer a full range of General Practice services, including clinics for diabetics, asthmatics, antenatal care, care of Over 75s and Avoidance of Unplanned admissions. Our normal opening times are Monday to Friday 8.00am to 6.30pm and we offer evening clinics until 7.30pm on Monday and Tuesday.

31 July 2015
West Midlands
Local Alliances:
Coventry and Warwickshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our aim is to enhance awareness and understanding of dementia amongst our staff by providing training and awareness sessions, and will keep the topic of dementia as a regular point of discussion during staff meetings.

We will look at how we can make our surgery more dementia friendly as an environment, and provide patients with reminders and longer appointments if required.

We will promote being dementia friendly as an initiative to partners and involve our patient participation group in raising awareness amongst the wider patient population.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

There is still a stigma around living with dementia amongst some of our patients who are reluctant in getting a diagnosis. Although our diagnosis rates are quite high compared to other practices in the area, we have found some patients have declined referrals to memory clinics and services offered to them.

Member website


2. Actions

  • Enhancing Awareness and Understanding of Dementia

    Offering basic awareness training appropriate to their roles to all staff in protected learning events.

    Sharing information about dementia via the Patient Participation Group, Practice newsletter and website.

    Ensuring our waiting room display screen includes information about Dementia and resource information for Carers

    Utilising our Patient Participation Group in developing patient information about dementia.

    Ensuring all staff have www.livingwellwithdementia portal installed on desktops to access.

    Featuring dementia in all staff meetings.

    Ensuring staff have access to information about free e-learning modules as part of ongoing development and revalidation.

    Engaging the support of the local community core group in promoting training and awareness activities and events.

    Ensure our designated member of staff for patient information, updates displays regularly.  

    Promoting national and local events across the practice – eg. September, National Alzheimer’s Month and May National Dementia week, with displays, patient information in Newsletters and Website etc.

    Monthly updates and reminders for clinical staff to consider the pre-screening question for eligible patients in early assessment for Dementia.

    Arrange a meeting with local Community Pharmacists to discuss the initiative.


    2015 - Third Quarter Update

    New member

  • Aim to Provide a Dementia Friendly Environment

    Ensure the waiting room, corridors and consulting rooms are clean, tidy and uncluttered.

    Invite Alzheimer’s Society to support the Practice in completing an environmental audit. Developing and sharing an action plan as a result.

    Provide a quiet room each day for patients and families to use away from stressful noisy waiting room if required.

    Consider how patients who require longer appointments can be highlighted to reception staff.


    2015 - Third Quarter Update

    New member

  • Developing Positive Attitudes towards the delivery of services to those vulnerable in our society

    Put a flag on the clinical system noting the patient has dementia and if an appointment is booked to call them on the day as a reminder.

    Arrange a meeting with local Community Pharmacists to discuss the initiative, how they can promote safer dispensing and awareness of local support and resources to which they can proactively signpost patients and their carers. 

    Consider patients with Dementia for inclusion on our Vulnerable Adults safeguarding list.  For further review through the Multidisciplinary Team Meeting that includes Community Health services.

    Include the local Asda Community Champion in supporting activities and events.

    Engage our Patient Participation Group to promote awareness activities and engage our wider patient population.

    Promote the Dementia Friendly Initiative through the local Community Core Group, encouraging other organisations to enhance their environments and foster positive attitudes.


    2015 - Third Quarter Update

    New member