We are a specialist firm of Elderly Client Solicitors, helping people make Lasting Powers of Attorney and Wills. We also have a Court of Protection and Probate department and assist individuals and families when there is a dispute after someone has died, or disagreements over who has the right to make decisions for someone who can no longer manage on their own. Our Managing Director, is a full member of Solicitors of the Elderly and of the Society of Trust and Estate Practitioners. All staff are Dementia Friendly and we are always happy to see people at home if this makes things easier.
- 22 June 2018
- Yorkshire and Humber
- Local Alliances:
- Yorkshire & Humber Dementia Action Alliance, York Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
All of our staff are Dementia Friends. Rachel and Melanie are also Dementia Friends Champions, giving Information Sessions to members of the public and organisations to help spread the word about Dementia Friends and make our York community more dementia friendly. Due to the nature of our work, we often deal with people touched by dementia and are always looking to improve the accessibility of our service to clients with additional needs. We have an in-house older and vulnerable client care procedure, some of the points in which are noted below:
We realise that it is especially important to treat older and vulnerable clients, their families and representatives, with additional consideration, by being both sympathetic and sensitive to any issues they may have and ensuring that our firm and our all our staff treat them with dignity, kindness and respect at all times;
Due to the nature of the advice that we may need to give, it is important that we can see our client alone initially. However, we appreciate that some clients may prefer to have a trusted friend or relative present, so we will try to accommodate this where we can. At some point throughout the process, we will need an opportunity to see our client alone, but we will do our utmost to make sure that the client feels at ease, and understands why this is necessary;
Correspondence and documentation can be produced in large print or Braille if necessary. In all cases, the pace and duration of each meeting is aligned to the needs of our client;
Where appropriate, we offer to visit our clients at home. However, if a client visits our office, we do have disabled parking facilities, lift access and our toilet facilities are readily accessible.
We are very proud to support the first ever York Dementia Action Awards 2018 and were happy to make a donation to help these awards get up and running. We’re all looking forward to seeing the winners at the celebration event in September!
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Just because someone has dementia it does not mean that we can't act for them. In some cases however, clients feel the need to mask their symptoms. In our experience, this is mainly due to the continuing stigma surrounding dementia. Ongoing work to raise the profile of dementia and to educate the public about what it is and how people can still live well with dementia will change this perception in the not too distant future for everyone.
Home visits at no extra charge will be available for clients local to the practice, who find it too stressful to come into the office.
Ensuring Legal Advice Is Understood
Where legal terminology has to be used, we take care to ensure that our client understands what has been said and will not proceed until we are satisfied and that our client is comfortable.
Attention to Clients' Personal Needs
We will take steps to make ourselves aware of any potential capacity or physical limitations such as mobility, continence, hearing or visual impairment. These matters are always taken into account when meeting and communicating with older clients.
Raising Dementia Awareness
Our Managing Director, Rachel and our Solicitor, Melanie are both Dementia Friends Champions and continue to deliver Information Sessions. All staff are Dementia Friends.