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Peggy's World CIC

Pegggy's World CiC provides holistic support to families living with dementia. We are an independent not for profit company and provide day care, home care, respite, rehabilitation, and short break accommodation for couples all from one building and are CQC registered. We also provide a peer support session, Peggy's Place, every Tuesday 2-4 pm and our open access for this. All our families can access individualised emotional and education support from our Specialist Dementia Nurse to improve quality of life for the whole family and recognise needs.

13 October 2020
Yorkshire and Humber
Care, Domiciliary Care, Social Care
Local Alliances:
North Lincolnshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aim to provide a flexible and holistic approach to families living with dementia. At Peggy's it is important to use to be part of our community and staff members attend various local networking groups such as the NL Dementia Steering Group and the DAA. We can do this by offering a menu of support services which can be adapted throughout the transition of dementia, dependent on need for both cared for for and family carers. We offer all of our services from one building, a 4 bedroom house, to provide familiarity and build on relationships as the same staff rotate to need of a person. The menu includes:- * Keeping at Busy Day Time activities (day care) * Respite care (couples and/or individual) * home care (dom care) * Rehabilitation * informal peer support and raising awareness * Specialist Dementia Nurse care support for family carers and paid for carers (employees) * Social activities such as day trips and 1:1 community engagement.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are a relatively new service and innovative in our approach in offering a variety of services from under one roof, which has it's challenges with CQC registration. Networking is an important role we have to inform the general public that these services exist and the challenge is to explain a different way of care and support being provided from traditional roles. Liaising with other professionals can have it's challenges. Having a nurse within our services has it's benefits when needing to liaise with health care, however, there are challenges of being a nurse within Social Care and professionals understanding of the role. A one stop shop philosophy is what the public have said they want, however, to let them know that we are available to support has it's challenges and we are often reliant on others sharing our information which in busy times can be a constraint, particularly for professionals. As a not for profit and not commissioned service there is financial implications to being self sufficient.

Member website


2. Actions

  • Dementia Friends Awareness Sessions

    Tilly, Specialist Dementia Nurse (RMN) is also a Dementia Champion and ensures all staff members receive Dementia Friends awareness as a minimum.  Tilly also volunteers via the DAA to offer Dementia Friends sessions to public and any contractors working on site to enable communication between workers and clients.

    Being implemented
  • Development of community services for families living with dementia

    Our aim is to provide services that people want and need.  We want feedback of our services and we welcome adapting to what families need.  In May 2018 we gained a building to offer our services from and this has grown continually since.  Our respite rooms became available September 2019 for couples as well as indivudals based on previous experience of Tilly working as an Admiral Nurse and listening to what families want.  This is still in the development stage.  We do need to development a feedback and quality monitoring system also.

    We actively attend the local Dementia Action Alliance, Cross Sector Partnerhsip and the local Dementia Strategy Group.

    Being implemented
  • Partnership working

    It is important to us to be involved with current services to enable us to provide holistic care and support, so we can share good practice and also use community services which already exisit so we are not "doubling up" on services.  We do this by attending various partnership groups such as the DAA, DSG, AIS, CSPP, EOL, Dying Matters.

    Feedback from attendance at networking meetings and partnerhip meeting will be provided at the Senior Management Team meetings which are held on a monthyl basis.

    Being implemented

    2020 - First Quarter Update


    The history of Peggy's World CIC is that Tilly was in a sponsored position as Admiral Nurse  by Amara Care.  The decision was taken to lead a dementia care service separetly and the intention was to form a self sufficent way to continue and build an Admiral Nurse Service.  However, Dementia UK terminated the contract in April 2018.  The decision was made to continue with Peggy's World with slight changes which resulted in specialist carer support to only the families supported and purchasing services provided by Peggy's World CIC.