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Mannamead Surgery

The organisation is a busy suburban general practice, covering an area of about 1.5 miles radius from the surgery which includes the districts of Mannamead, Hartley, Mutley, Peverell, Efford and Eggbuckland. The partners are committed to personal lists. We feel this is a major contributor to the quality of the patient's experience, and the best way of running general practice. The lists are not absolutely strict as patients with acute problems will see the on call GP in the afternoon emergency surgery but continuity is encouraged for routine appointments and particularly for patients with chronic disease.

27 July 2015
South West
Health, Medical
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Currently, not all the staff are aware of dementia and how to deal with a patient with dementia. With 28 staff on site, there would need to be an awareness raising session (preferrably all at once) to increase their understanding and knowledge.

The Patient Participation Group (PPG) has been the major force behind this scheme within Mannamead Surgery after inviting Ian Sherriff (Plymouth Dementia Action Alliance chairman) to one of the PPG evening meetings. As with all aspects of primary care, the greater the knowledge and understanding of illnesses, the better the foundations for better care to the patients and better understanding for the staff.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Limited budget proves to be an obstacle for any major changes required on site. The changes recommended may incur costs and the practice will need to look at a budget to incorporate this. New staff must also receive information on dementia awareness as part of their induction so the induction programme would need to be relooked at.

2. Actions

  • The whole practice team to have dementia awareness training and become dementia friends.

    The plan would be for the whole team to have an afternoon dedicated to dementia (clinical staff to recieve dementia training from a GP who specialises in dementia as well as to attend the dementia friends awareness session alongside non-clinical staff). The most convenient time for this would be the staff annual away day.


    2015 - Third Quarter Update

    New member

  • For the practice to be assessed to be more dementia friendly.

    The plan would be that someone i.e. Claire Puckey (Dementia Friendly City Co-ordinator, Plymouth City Council),would assist the practice in carrying out an environmental audit of the premises as a whole  and advise where changes can be made, to ensure that patients with dementia and their carers feel safe and less anxious in the practice.


    2015 - Third Quarter Update

    New member

  • To become the first Dementia Friendly GP surgery in Plymouth.

    Once all the previous actions have been done, Mannamead surgery will become the first GP surgery that is working towards becoming dementia friendly in Plymouth.

    Being implemented

    2015 - Third Quarter Update

    New member