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New Continental Hotel

The New Continental Hotel is the largest independent, family run hotel in Plymouth. A premier and highly reputable hotel experience, in a convenient city centre location with parking. Facilities include: 99 en-suite bedrooms, 4 function rooms,an in-house Brasserie and leisure complex; complete with indoor pool, sauna, steam room and gyms-the New Continental Hotel has everything a discerning traveller might require. For the past 31 years and for three generations, the Hajiyianni family have offered guests the perfect base to begin exploring the delights of the city and the surrounding area. the New Continental Hotel is situated in a Grade ll listed building that dates back more than 150 years and is the home of comfort, quality and customer service excellence, with all guests being assured of the warmest and most professional of welcomes at this family owned hotel.

Updated:
21 July 2015
Location:
South West
Sectors:
Hospitality
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We will implement a programme of dementia awareness for all Heads of Department in the needs of people with dementia and we will nominate a Dementia Champion. We will offer support to all additional staff, passing on this knowledge whilst also including this in the induction process for front of house recruits. this will result in improving staff awareness and understanding of dementia, thereby having a good customer service ethos and training for our staff. Our aim will be to improve staff's understanding of dementia and its effects, whilst ensuring staff are properly briefed and kept up to date on matters relating. The outcome wil be that the New Continental Hotel will provide a friendly welcoming environment where our guests with Dementia can travel, or meet family and friends and feel relaxed and safe.

We will also make sure that we play an integral role in raising awareness of dementia for the wider community; we will do this via our website and through social media platforms to promote a dementia friendly city and make people aware that people with dementia are welcome in our hotel.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

With rotas that are diverse, time allocated to training Heads of Department will be difficult, so we will dedicate half of a monthly strategic meeting.

For many staff, this will form part of ongoing customer service training, for others, there may be an emotional connection. We will make sure that we have support available for staff that need time to reflect on their own situation and space to talk.

Entering into our busiest season, time restraints to raise awareness and engage staff in new training and policy will be a challenge. With all Heads of Department being aware of this, we will work out a way that we can drip feed good practice into daily patterns.

In relation to raising the profile in the community, having isolated information or branding will not necessarily work. We will work in synergy with other campaigns and ensure there is the appropriate narrative or links for further information.

Member website

www.newcontinental.co.uk

2. Actions

  • Dementia awareness raising amongst staff

    We will implement a programme of staff awareness raising for all Heads of Department in the needs of people with dementia and we will nominate a Dementia Champion. We will offer support to all additional staff, passing on this knowledge whilst also including it in the induction process for front of house recruits. This will result in improving staff awareness and understanding of dementia, thereby having a good customer service ethos and training for our staff. Our aim will be to improve staff's understanding of dementia and it's effects, whilst ensuring staff are properly briefed and kept up to date on matters relating. The outcome will be that the New Continental Hotel will provide a friendly welcoming environment where guests with Dementia can meet with family and friends and feel relaxed and safe.

    Status:
    Planning

    2015 - Third Quarter Update

    New member

  • Updating our induction packs

    We will include all of our findings and training into a handout for all new staff members that join the front of house team. We will also ensure that any new Heads of Department understand the role they play in making us a step closer to becoming a Dementia Friendly Hotel.

    Status:
    Planning

    2015 - Third Quarter Update

    New member

  • Raising the awareness of Dementia for the wider community

    We will also make sure that we play an integral role in raising awareness of Dementia for the wider community; we will do this via our website and through social media platforms to promote a dementia friendly city and make people aware that people with dementia are welcome in our hotel.

    Status:
    Planning

    2015 - Third Quarter Update

    New member