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Ringwood Medical Centre

Dr S Thompson and Partners at Ringwood Medical Centre provides general medical services for our registered patients in Ringwood and the surrounding area.

21 July 2015
Health, Medical
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Ringwood Medical Centre actively encourages screening and early diagnosis for those at risk of dementia. Patients and carers are encouraged to discuss any concerns they have about their memory and at risk patients are actively asked to report any concerns. Patients are referred to specialists for confirmation of diagnosis and treatment as appropriate. The medical centre encourages a culture of openness and dialogue in the community by allowing patients and their relatives and carers to talk about their concerns in a non- judgemental manner. Patients with a diagnosis of dementia are regularly reviewed in order to orchestrate support now and in the future. All staff are committed to aiding the person with dementia through our healthcare system so that they can access and make use of it without being disadvantaged. We also ensure that the general care of our patients with dementia is considered rather than simply the dementia alone. The Practice works with secondary care, local support groups and our patient participation group to strive to provide the best care possible for our patients

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The taboo and stigma around dementia is still a barrier to encouraging patients to access medical advice early in the illness in order to make a diagnosis. This is important in order to allow patients to access appropriate support, advice and therapy and to allow patients to make informed decisions about their care now and for the future as the illness progresses.

The Practice recognises that some patients may have difficulties accessing and engaging with our services and are working with the Patient Participation Group and local support services to see if these can be improved.

Identifying carer’s and gaining permission to share confidential information from the patient with dementia is an area the Practice wishes to work on in order to help ensure that patients do not miss appointments and are able to fully access our services and local support. Working with our Patient Participation Group and patients with dementia has highlighted the need to increase awareness of the local support groups and services which are available.

Member website


2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff attend a dementia training session. Staff all being encouraged to sign up to being a dementia friend. Staff training is being arranged by Sue Scott from the local dementia action group. An online learning resource provided by the LMC has also been purchased to cascade training to all staff.

    Being implemented
  • Identifying details of carers and relatives to whom information about the person with dementia is shared with to support their care. To ensure that dementia review appointments are patient centred.

    Ask patients at time of diagnosis and at review appointments to identify their carer or relative with whom they are happy for confidential information to be shared. To record this information appropriately and to offer those carers who are registered with us an annual health check. Consider changing the format of our review appointments to make them more  focused and to ask patients to complete the “this is me” document in advance.   An opportunity at this time will also be given to identify details of carers, and to whom information can be shared, to record if a Power of Attorney is in place and to give feedback to us about any problems they have in accessing our service.

  • Bringing together local information about support agencies for those with dementia.

    The Practice and its Patient Participation Group will liaise with the local dementia action group, secondary care services and local support groups to ensure up-to-date information is readily available to enable those with dementia and their carers to find support quickly and easily and that the patient journey at RMC is dementia friendly. The Partners and staff at Ringwood Medical centre are committed to supporting Ringwood in becoming a dementia friendly town.


    2015 - Second Quarter Update

    New member