Dial A Ride provides safe, accessible and affordable door to door transport for older people and people with disabilities (mental or physical). Our service is designed around the needs of our passengers and is aimed at supporting their independence, dignity, health and well-being . We provide transport to day and respite care, health appointments, shops and supermarkets, social and support groups, to visit friends and relatives and passengers can travel for any reason. All minibuses have a driver and passenger escort onboard and the passenger escort travels in the back with the passengers at all times to ensure they have a safe and enjoyable journey. Ours is a door to door service so we call at the passengers home and see them safely into their destination.

13 September 2017
Yorkshire and Humber
Transport Sector
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Scarborough Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our community transport service supports the independence and dignity of people living with dementia as well as supporting their wider network of carers. 

We enable people to access a wide range of community facilities, resources and opportunities and so support their ability to live independently and still be a active part of their local community. 

By using Dial A Ride, our passengers are able to maintain vital social contact with friends and family as well as meet new people and overcome new challengers.  Our own passenger surveys show that they feel less isolated, their heatlh (mental and physical) and well-being is improved and they feel more confident.

We work with other local organisations, both voluntary and commercial, to provide the support that is vital to enable our passengers to live in the familiar surroundings of their own homes but we also provide our services to people who have had to go into long term residential care so that they can still visit the people and places they used to when they lived at home.

We take great pride in the fact that our drivers and escorts (both voluntary and paid), go out of their way to make the journey on Dial A Ride a fun, safe and enjoyable experience.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main one is keeping up with the demand for transport to specialist day care facilities.  On some days, we are at capacity and find it difficult to say no when additional passengers and their carers need our transport for the same day care. 

Although we have a fleet of 10 accessible vehicles, we do go through periods when volunteer shortages have a direct effect on our ability to staff buses and so meet the number of requests for journeys


2. Actions

  • Raise awareness among staff

    We actively encourage all volunteers and staff to sign up to be a Dementia Friend.  As part of our own in-house induction process, we include information on how to help people with dementia and this is repeated at our regular 6 monthly refresher training sessions. 

    We make drivers and escorts aware (via driver's notes on the schedules) of any particular or specific issues or need of individua passengers so that they are fully aware of any anxieties that passenger may have.

    We also have a productive working relationship with the main specialist daycare providers and will seek their help and advice if we encounter any particualr issues.


    2016 - Third Quarter Update

    We currently have 36 volunteers signed up to Dementia Friends

  • Increase the number of volunteer drivers and passenger escorts to meet increasing demands for our service

    Raise awareness of the benefits of volunteering for Dial A Ride and the support that we are able to offer to some of the most vulnerable members of our community. 

    We continually work hard to raise our profile and attract potential volunteers who will help us deliver a high quality, caring and professional service to all of our passengers and their wider support network.

  • Expand the number of vehicles

    To keep up with demand, we not only need to increase the number of our volunteers but also the number of vehicles we have in our fleet.

    We will 'set aside' a capital sum each month to assist towards the purchase of such vehicles and seek additional funding from external sources ie Charitable Trusts.


    2016 - Third Quarter Update

    We took delivery of a new fully accessible Renault Master in July 16 that will replace our oldest vehicle.  We expect delivery of a new low floor Mellors Tucana in August 2016 that has increased passenger capacity.

    The Renault Master came from the Department for Transport's Community Minibus fund but the new Tucana was purchased with funding from Charitable Trusts and a large contribution from our own funds.

    Unfortunately, due to the loss of a substantial contract, we have had to reduce the number of vehicles from 11 to 10 although this has no effect on our current capacity.