East Dorset District Council

Christchurch and East Dorset Councils provide local public services including open spaces, leisure and community facilities; public health and housing, spatial planning, collection of council taxes, rubbish collection and recycling.

9 February 2016
Local Authorities
Local Alliances:
Wimborne Dementia Friendly Community

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Improving customer service through increasing staff awareness and understanding of dementia.

Offer regular dementia friendly awareness sessions for staff and local partners.

Establish a dementia friendly resources page on the intra and internet for residents and staff.

Inform and advise local residents of the support available for people living with dementia through the Courier, East Dorset News and e-networks.  

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Lack of knowledge/understanding amongst our staff/community.

This is not the primary purpose of our business/organisation/group.

2. Actions

  • Offer Dementia awareness raising opportunities for all staff

    Provide bespoke awareness sessions and dementia friendly web page/leaflets for staff and partners

    Being implemented
  • Improve access and signage in our facilities/environment

    Continued maintenance of a call-in service for customers

  • Identify dementia friendly ways of working by offering alternatives to people living with dementia

    Introduction of meet and greet officers in the reception area to support all customers 

    Initial Scoping
  • Other actions

    Offer of assistance for a range of services provided by our partners, such as missed bins, street light reporting etc.