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Village Delights, South Shields

Village Delights is the end of a dream and the beginning of reality for sisters Angela Harris and Karen Kendal. We have both taken a change in careers to follow our dream of opening a coffee shop. Our vision, of a family run business is to create a friendly and relaxing atmosphere, welcoming families and all members of the local community, whilst also offering a friendly welcome to visitors from further afield. We invite you to share with us a range of quality and homemade produce, which will delight you. All visitors are guaranteed a warm welcome, we look forward to meeting you. Come in as a stranger and leave as a friend!

Updated:
16 November 2015
Location:
North East
Sectors:
Hospitality
Local Alliances:
North East Dementia Alliance, South Tyneside Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are a family run cafe in the heart of Harton Village in South Shields. We are excited to work towards making Village Delights a dementia friendly cafe to ensure that all our customers feel fully welcome, understood and supported when visting our premises.

We plan to become dementia friends which will help raise our awareness of the disease, as well as ensure we have coin charts and a dementia friendly menu kept behind our tills for any customers that require that extra bit of assistance.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are a very small business so we cannot justify spending money on big changes, however we will make sure that we become dementia friendly in others ways such as having a strong awareness of the disease.This will enable us to identify any customers we feel may be living with dementia and therefore offer a higher level of customer service to them.

Member website

www.villagedelights.co.uk

2. Actions

  • Dementia Friends

    We will ensure that all employees of the cafe become Dementia Friends to ensure we all have a good working knowledge of dementia.

    Status:
    Planning
  • Coin Charts

    We will have a coin chart behind till which we will use if we notice a customer is struggling to disguish between their coins.

    Status:
  • Dementia Friendly Menu

    We plan to create a dementia friendly menu that will consist of few options and a mix of finger foods as we know those living with dementia may struggle to use cutlery. We will also ensure the menu is clear and easy to read and the food options are well known and recognised.

    Status:
    Planning