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The Customs House

We may not be the biggest arts centre in the region but through your support we pride ourselves on being able to offer a wide range of experiences. Our motto is simple - ‘arts and entertainment for all’. From stage performances to cinema screenings, art exhibitions and get involved activities there really is something for everyone. We work with over 120 schools delivering Arts Award, Arts Mark and offering educational resources. We provide a platform for young talent to write, produce and perform in front of packed houses and support community groups to learn new skills and develop exisiting ones .

16 November 2015
North East
Local Alliances:
North East Dementia Alliance, South Tyneside Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are really excited to start working towards making The Customs House dementia friendly. We recognise that many of our visitors will be affected by dementia and therefore we want to ensure that they continue to feel included within the community and feel supported and understood whilst visiting our business.

We hope to make every member of staff a Dementia Friend as well as look into various different elements of theatre for ways in which we can accomodate dementia friendly amendments. We would also like to offer a signposting service so that visitors can get any information they may need in terms of dementia and local services.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our main barriers will be finding cost effective ways in which we can make our environment dementia friendly. We have plenty of ideas of what we would like to do however its finding the correct way to turn this into a reality.

We plan to overcome these barriers through starting small through raising awareness amongst our employees and then slowly looking at every area of our business over time.

2. Actions

  • Dementia awareness in house

    Ensure all our employees attend a Dementia Friends session to enable them to gain a strong understanding of dementia and how they can assist any customers affected by the disease.

  • Coin Charts

    We will ensure we have coin charts located at all our tills in The Customs House to enable those affected by dementia to pay with confidence

  • Signposting to local services

    We plan to have leaflets and the monthly Dementia Action Alliance newsletter available for visitors to pick up when they visit us at The Customs House. This will help us to raise awareness of dementia and ensure that our visitors know where to go for help and assistance if required.