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South Essex Homes

South Essex Homes was set up in 2005 as the Arms Length Management Organisation for Southend-on-Sea Borough Council to manage and maintain their 6,700 properties. South Essex Homes is wholly owned by Southend-on –Sea Borough Council. The property portfolio includes 13 tower blocks, 20 part 2 sheltered schemes (aged over 60 with access to a sheltered housing officer), incorporating approximately 1016 units, 18 part 1 sheltered schemes (aged over 50), incorporating approximately 475 units, 2 extra care schemes with on-site 24-7 care, incorporating 30 units, 9 hostels accommodating homeless households, 1 women’s refuge plus general needs low rise and family housing.

3 April 2019
East of England
Housing Sector
Local Alliances:
Southend, Castle Point and Rochford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We seek to provide personal choice and control or influence over decisions about the services that are provided to residents by using regularly reviewed support plans to document their choices.

These identify any support/care needs and in agreement with the resident what referrals for support/care will be made.   This plan is reviewed annually and whenever a change in circumstances has occurred.   

We promote a sense of belonging and of being a valued part of  the community through facilitating  inclusive social events at sheltered schemes and promoting  independent living.

 We provide relevant support that helps people with dementia live their life as independently as possible by deploying trained staff including Sheltered Housing officers, a specialist worker with mental health training and a Community Development Team.

South Essex Homes ensure that buildings dedicated to housing older people meet the needs of an ageing population including those with dementia, by the provision of ramps, rails, automatic doors, lifts and other access aides.   The decent homes programme replaced all bathrooms in sheltered schemes with wet rooms.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

In order to meet the needs of people living with dementia more effectively we recognize that our support plans need to be attuned to recognize this condition. Incorporating the mini mental state examination into the support plan will require training for sheltered housing staff.

In addition there are around 250 staff employed by South Essex Homes and it is recommended that all staff be trained in identifying signs of dementia and how to communicate with residents diagnosed with dementia.   

 We should also increase awareness of dementia for residents and their carers and this will require an extensive programme of training, awareness sessions, regular articles in the resident newsletter, updates on the website, twitter and facebook and the annual Tenants Information Exchange Day.

 Procedures should be reviewed to identify specific issues related to dementia.

Member website


2. Actions

  • Incorporate a mini mental state examination into the support plan.

    Revise the annual support plan to include the questions asked on the mini mental state examination for residents living in part 2 sheltered housing.    Once triggers have been identified in the examination referrals to be made to Southend on Sea Borough Council’s Access Team for an aids and adaptations assessment and Adult Social Care Team for a community care assessment.

    Being implemented

    2015 - Third Quarter Update

    New member

  • Explore the options available for assistive technology.

    South Essex Homes currently operates a 24-7 care line service which monitors alarm call systems, telecare systems and could look at how the existing technology  can be utilised to support those residents diagnosed with dementia, through the deployment of door exit and bed sensors etc

    We will look to promote the use of memory aids such as large faced clocks and calendars


    2015 - Third Quarter Update

    New member

  • Increase awareness of Dementia.

    Regularly produce articles on dementia in our resident newsletter, on our website, facebook page and twitter account.   Invite Dementia experts to attend Tenants Information Exchange Day, an annual event being held this year on 5 August 2015.   Invite speakers to scheme meetings from Alzheimers Society or Dementia UK.   Link our website to the websites of Alzheimers Society and Dementia UK.   Promote Dementia Friendly communities.  Promote Dementia Friends and Dementia Champions. Incorporate our communal  lounge facilities at Sheltered schemes by promoting information sharing events and or informal get togethers


    2015 - Third Quarter Update

    New member