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South Holderness Medical Practice

South Holderness Medical Practice provides NHS and some private medical services from three purpose-built surgeries in South East Holderness. The surgeries are located in Withernsea, Patrington and Roos and all have disabled access. Seven GPs, trainee GPs, 3 Nurse Practioners, a team of nurses, a practice pharmacist and a team of trained dispensers provide the medical services. The doctors are involved in both the Spurn Point and Withernsea lifeboats & have a long tradition of training junior doctors and students. The practice is an active member of the East Riding Clinical Commissioning Group. This website provides information on the services we offer, online appointment booking, online ordering of repeat medication, how to access to your medical records online , information on additional services that are available locally, health & lifestyle information & the latest news from the surgery.

2 February 2017
Medical, Health
Local Alliances:
East Riding Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We will support patients by providing a service that aims to meet the needs of people with dementia and their carers by being understanding, informative and compassionate.

We will increase our dementia awareness and our knowledge of support services available locally for people with dementia and their carers to enable us to direct them to these should they wish to uptake them.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time constraints are our biggest concern as we are a busy practice.

2. Actions

  • Dementia Awareness

    We will increase dementia awareness for all staff, such as by attending a Dementia Friends information session, undertaking the Scie dementia e learning modules, and looking at the resources available on both the Dementia Action Alliance and Alzheimer’s Society websites.

    Many of our staff have already recently attended a Dementia Friends session, but we would like to increase this number to as many of our staff as possible. We encourage and would embrace further dementia awareness training for our staff.

    We will increase awareness of dementia of those people who visit our premises by the availability of Alzheimer’s Society leaflets / posters in our waiting area.

    We have provided the use of a room within our premises to enable an Alzheimer’s Society Dementia Advisor service to be present at our practice during two of our event weeks to provide information and support to people affected by dementia.

    Implementation, Planning
  • Improved patient experience for people with dementia and their carer

    Appointment booking, reminders, and duration – we will endeavour to implement an electronic ‘flag’ on our system for patients with a diagnosis of dementia. Our reception staff will know when a patient is calling to book an appointment / arrives to check in for their appointment and if they have a diagnosis of dementia that may take a bit longer to ‘get their words out’ and will be patient with them. We will offer phone call reminders on the day of the appointment for patients known to have memory problems / dementia which will not only help the patient, but will reduce costs associated with ‘missed appointments’ and ultimately lead to a more efficient service for all patients.

    We will signpost our patients with a diagnosis of dementia to locally available services, such as those provided by the Alzheimer’s Society.

     Practice environment – we will review our premises against the dementia friendly environment checklist and, where possible, make our Practice dementia friendly.


    2016 - First Quarter Update

    We have raised awareness through our clinical system

    We have tried to make our environment dementia friendly and ensured all our staff are trained as Dementia friends

    We will continue to add Dementia friends training for any new staff when the opportunity arises.

  • Promotion of the DAA

    We will promote and encourage organisations to support the work of the Dementia Action Alliance where appropriate and practical for us to do so. This could range in activities from allowing DAA promotional material to be displayed in our Practice, attending DAA networking events, best practice sharing, and donations in kind such as providing the use of premises for dementia awareness events.


    2016 - Second Quarter Update

    We have actively engaged with the DAA and the Alzheimers Society and promote activities to our patients.

    As we now have our own FB nad twitter pages we will look to retweet and llnk through socila media which willhopefully promote this work to another part of our demographic

  • Run waiting room events

    We will support Dementia Awareness and signposting Carers and our patients to relevant help by running 'waiting room events' where we will make space available for parnter organisations to promote their services.

    This quarter we will be promoting in Dementia Awareness week by hosting up to 10 different partners such as the Alzheimers Society, Age Concern

    In addition we are holding a Carers week event


    2016 - Second Quarter Update

    Our Dementia Awareness week went really well and a number of patients acccessed support form services.

    In addition having those partner organisations in the practice allows networking for our staff who can then refer into those services when they see an opportunity. This helps us care better for our patients

  • Diagnosis of Dementia

    We want to ensure dementia is diagnosed in our Practice. However we are a low prevalence for dementia in our area. We felt this was due to our patients having high prevalence of other co morbidities and consequently having a lower age at mortality.

    We have invited in a GP with special interest to review our diagnosis system to try to ensure we do not have patients without a diagnosis if this is appropriate.