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Comfort Call

Our organisation provides personal care, domestic support, sitting services to enable people to remain at home. We can provide: Personal care – washing, showering, dressing, etc Medication – administer or prompt, including creams. Domestic support – cleaning, ironing, all general household tasks. Sitting services - to provide one to one support to service users for companionship or to relieve family member etc.

5 July 2015
Yorkshire and Humber
Local Alliances:
Rotherham Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our staff provide care for service users who have been diagnosed with dementia. We see families and carers on a daily basis, so could offer support and guidance on extra support etc.    

Our staff recognise early signs of dementia, so would be able to map them in the correct direction re referral.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Knowledge on where families and carers can gain more information or support

Information on where to send the referrals etc

Extra training for care workers.


Member website


2. Actions

  • Dementia Awareness training

    Improve our understanding of Dementia

    Ensure that Dementia Awareness training is a mandatory requirement of all staffs training requirements at a suitable level appropriate for the role of each employee.

    Ensure that the principles of behaviour as a means of communication are acknowledged and understood by all

     Ensure all staff sign up as dementia friends and encourage them to cascade their knowledge into the surrounding community and their own net works

    Have a dementia Friends champion to cascade and sustain the dementia friend commitment 

  • Dementia Friendly Enviroments

    Make staff aware of the importance of  about dementia friendly environments


  • Food Provision

    Food provision

    Show service users the meal choices they have stimulating senses

    Smell, sight  

    Give consideration to the colour of crockery

    Ensure food is fortified where necessary

    Maintain good levels of hydration  and a nutritional status 

    Being implemented
  • Life History

    Have a method of gaining as much knowledge about each person with dementias history and ensure all staff use this knowledge to help a person feel comfortable in their surrounding 

    Reminiscence – Making use of items and pictures to help a person feel comfortable and engage with them 

    Make good use of music as a means of simulation

    Use as many methods of stimulations as possible

    Using all the sensory  methods possible

  • Provision of infomation for families

    Sign post to other organisations to ensure families live as well with dementia as possible

    Cascading knowledge about  CRISP- Carers information and support programme

    Feature information on our website

  • Service user involvement

    Ensure that a person with dementia is offered choices and is asked for their input into their care needs where ever possible

    Close liasion with the persons family takes place as much as possible to give a person centred approach

    Being implemented