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Medway Council Control Centre

Medway Council’s Control Centre operates two distinct divisions – one is the operation of over 700 CCTV cameras for the prevention and detection of crime and disorder (an Act that the Council has a statutory duty towards) and the second being the commercial operation. The commercial operation is where contracts are won/awarded from other commercial/public entities like private businesses, hospitals and schools from which revenue is generated – it comprises the following service provisions: CCTV, Telehealthcare, Out of Hours and Lone Worker solutions

1 July 2015
South East
Local Alliances:
Medway Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Medway Control Centre works closely with other organisations such as social care, health, emergency services and voluntary/charitable organisations to develop our service(s) to help more people remain independent and safe in their own homes.

In addition to supporting people who are living with dementia, Telecare is open to anyone who might benefit from support from our service – and we have over 25 years experience of supporting the most vulnerable in our community through our Telecare (traditioanally ‘lifeline’) service.

Medway Control Centre hosts a state of the art CCTV and monitoring service which has led to close links with the emergency services and in 2012 four Local Authorities in Kent entered into the CCTV Partnership – making it the UK’s largest CCTV collaboration.  Medway Control Centre is dedicated to serving our local community and beyond

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our telecare service is continuously developing, utilising new technologies and adopting best monitoring and service practice – aiming to successfully support people to living with dementia to remain independent at home for longer.

Increasing awareness of the benefits of using technology – not just for people living with dementia, but also their carers, family and friends.

 It is essential that we provide a service that is both cost effective and impactive

2. Actions

  • Appont a Dementia Friends Champion

    Appoint a Dementia Friends Champion for the Control Centre and encourage all staff to sign up as a Dementia Friend


    2015 - Second Quarter Update

    Medway Control Centre is a new member

  • : Promote how assistive technology can assist people living with dementia and their carers

    Production of specialist support leaflets (one for Dementia and one for Carers) providing an overview of benefits of Assistive technology.  On an ongoing basis, circulate these materials at community events and within relevant community hubs (e.g. hospitals, health centres).  Also add this information to our website


    2015 - Second Quarter Update

    Medway Control Centre is a new member

  • Research and Develop new technology to support people living with Dementia

    Research and develop possible new Assistive technology that could support people living with dementia, and their carers.  Pilot a GPS tracking solution with an aim to roll this out by the end of 2015


    2015 - Second Quarter Update

    Medway Control Centre