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MHS Homes

mhs homes is the largest housing provider in Medway with over 8,500 properties; one in 12 people in Medway live in one of our homes. We offer homes for affordable rent, shared ownership and market rent. We employ more than 250 staff in a variety of roles, from caretakers to customer service staff and housing officers to finance assistants. We commit to our CREATE values: Community, Respect, Excellence, Agility, Teamwork, Enjoyment. We want to help create community, create places where people want to live and create enjoyment. Our commitment is to think CREATE in everything we do.

30 June 2015
South East
Local Alliances:
Medway Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We commit to our core CREATE values in everything we do. These values will be used to help improve the lives of people with dementia and their carers. As the largest independent landlord in Kent, we hope to make a big impact in the areas we work in, not only for people living with dementia, but also with other organisations by encouraging them to become dementia friendly by leading by example.

Our values:

Community – We are community focused and will help to make the areas we work in dementia friendly.

Respect – We will respect the choices and decisions made by our customers living with dementia enabling them to feel supported and valued.

Excellence – We strive for service excellence and will ensure our staff have an awareness of dementia.

Agility – We will respond quickly and effectively, responding to the needs of our customers and their carers.

Teamwork – We will continue to develop our relationship with other organisations in the areas we work in to keep up to date with available services that can be offered to our customers and their carers.

Enjoyment – We want our customers to remain in their homes for as long as possible  to enable them to enjoy their lives in familiar surroundings.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are a very flexible organisation and can adapt and implement new ideas fairly quickly. The biggest challenge for us is the increasing number of people living with dementia in our properties.

We will ensure that we are up to date on the wide range of local support agencies, assistive technology and new design practices that are available to enable our customers living with dementia to stay in their homes for as long as they can.

Member website


2. Actions

  • Support staff to become Dementia Friends Champions

    We have made a service target of creating 6 Dementia Friends Champions, so far we have 5. This gives us a team that can promote dementia awareness throughout our organisation, developing new ideas to continue to raise awareness and encourage staff and customers to become Dementia Friends.


    2015 - Second Quarter Update

    MHS Homes is a new member


  • Provide Dementia Friends Information Sessions to staff and customers

    With our team of Dementia Friends Champions we are providing information sessions to our staff and customers to make them Dementia Friends. We want all our staff to have a basic level of dementia awareness, whether they are customer facing or not. We will invite our customers to information sessions which can be held at our head office or in the community and local community centres or by utilising the communal areas of our sheltered housing schemes.


    2015 - Second Quarter Update

    MHS are new members

  • Incorporate dementia awareness as part of our staff induction

    When a new member of staff joins our organisation, as part of their induction, they will watch the Dementia Friends videos to make them Dementia Friends from day one. This will ensure our staff are aware of the ways dementia can affect our customers and have the confidence and understanding to help them


    2015 - Second Quarter Update

    MHS Homes are new members