What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

Citizens Advice Bracknell & District

Citizens Advice is a charity offering advice and information on a range of topics, including: Money Advice, Welfare Benefits, Employment, Housing & Homelessness, Immigration, Consumer, Health, Tax, Education, Travel.

25 February 2020
South East
Housing Sector, Legal, Utility, Voluntary Sector, Charity, Membership organisation, Community organisations, Voluntary
Local Alliances:
Bracknell Forest Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We provide information and advice for clients, partner agencies, carers and support workers. We offer appointments at our town centre offices, at various outreach locations and via the telephone. We accept referrals from other organisations. We also offer a Welfare Benefits form filling service and tribunal representation as well as specialist advice in Employment, Money Advice and Tax.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We have limited resource available to us, in terms of finance, people and space. This provides us with the challenge of trying to deliver often complex and time-consuming advice to everyone who tries to access our services.

Member website


2. Actions

  • Training

    We will offer regular Dementia awareness training to all of our volunteer advisers and staff.

    Being implemented
  • Publicity

    We will share dementia support related information and activities regularly, as we are made aware of them by our DAA partners.

    Being implemented
  • Environment

    We will continue to review the environment and signage of our public spaces using a dementia friendly checklist to ensure they are as accessible as possible.
    Being implemented
  • Newsletter

    We will continue to advertise our commitments to our local DAA in our annual external newsletter.
    Being implemented
  • Safe place

    We will continue to be a safe place for local people to come to if they are worried, confused or in need of help.

    Being implemented
  • Be a Bracknell Forest DAA partner

    We will continue to attend, support and actively participate in our local quarterly DAA meetings.
    Being implemented