Living Care Pharmacy - East Park

Community pharmacists were known in the past as chemists. Like GPs, community pharmacists are part of the NHS family. Every day about 1.6 million people visit a pharmacy in England. Community pharmacies are situated in high street locations, in neighbourhood centres, in supermarkets and in the heart of the most deprived communities. Many are open long hours when other health care professionals are unavailable. There are several different types and sizes of community pharmacies, ranging from the large chains with shops on every High Street or in edge of town supermarkets, to small individually owned pharmacies in small communities, in the suburbs and often in deprived areas or rural settings. The traditional role of the community pharmacist as the healthcare professional who dispenses prescriptions written by doctors has changed. In recent years community pharmacists have been developing clinical services in addition to the traditional dispensing role to allow better integration and team working with the rest of the NHS.

Updated:
26 June 2015
Location:
Yorkshire and Humber
Sectors:
Pharmaceutical, Health
Local Alliances:
Leeds Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our organisation can help and does help patients, families, carers making people more aware of the services we do.  We are in the heart of a multicultural area, when people first move into an area mainly the first port of call is the GP for medication, and then it’s time to find a chemist.

We are a medical centre so generally the patients come through to us usually the first questions we ask how can we best get the medication to the patient with the least amount of fuss for the carers and the patients.

Now that the traditional dispensing role has changed i.e. token system scripts are through much quicker explaining how we work and how to get repeat medication. If we do not have a particular service finding out where it is done/signposting. We do our utmost to help these people with more clinical needs than others.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • Getting staff trained on how to help patients with dementia
  • Not setting goals too high that are not practical
  • Walking the shop to see what improvements can be made to make the environment dementia friendly
  • Organise new meetings each month

2. Actions

  • Premises

    • We are now registered as a safe place organisation where people who feel vulnerable for what ever reason can come on site where there are people who care and can help them
    • We have just re-merchandised the shop area i.e. no gondolas in the middle of the shop so it is now free for prams and wheelchairs to move around freely
    • As a company we work closely with a residential home where our services are known to them i.e. dossette trays for those who are unable to take medication in the conventional way
    • We have a consultation area that is very confidential where if a patient is feeling agitated they may be taken there to calm down and feel secure
    Status:
    Implementation
  • Staff and Team Development

    • We do have regular meetings once a month when the surgery shuts for their training. We have different topics each month where dementia may be discussed and how to manage and treat dementia
    • The staff at living care are all trained on how to cope with people with different needs, all customers are treated with respect and understanding to their needs
    Status:
    Implementation
  • Optimising medicines and patient support

    • With having Hampton Crescent the nursing home near to the shop when new patients arrive we always ask the patients and carers what would make life easier for them
    • Nomad system
    • Easy open bottles
    • Larger printing
    • Also doing MUR’s and NMS being flexible to the patients’ needs
    • Carers are the main people to be involved with as they know the patients individual needs
    Status:
    Implementation
  • Carers

    We will speak to carers about their needs

    Status:
    Planning
  • Linking to local communities

    We are linked with Richmond Hill centre where the elderly go to the people who are involved with hot meals, outings, bingo, a newsletter and activities is brought to ourselves where it is displayed in the shop

    Status:
    Planning