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Home Instead, Maidstone

Home care and support service with the highest standards of quality, a truly client focused, outcome led service. At Home Instead we are committed to empowering our clients to lead fulfilling and happy lives at home, to overcome challenges with compassion and creativity, allowing families the freedom to relax knowing their loved one is in excellent hands.

25 November 2015
South East
Local Alliances:
West Kent Dementia Action Alliance, Kent Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a local office for Home Instead our commitment to improving outcomes for those living with dementia begins with our service to our clients, we pride ourselves on providing a creative, flexible, truly outcome based service and we aspire to work "with, not, for" our clients, our support also extends to the family and friends of our clients as we know what a challenge family carers face supporting those with dementia.

Our CAREGivers receive excellent training in dementia care with our Home Instead "CARE" (Changing Ageing through Research and Education) training programme, this is a 7 module course that is independently assessed and accredited by City & Guilds and focuses on the individual and their personal dementia journey, this training programme is used by Skills for Care as an example of best practice for dementia training. 

A key part of our promise to all of our clients, with or without dementia, is that we match our CAREGivers to our clients specific needs and wants, our clients will always see the same CAREGiver (or team of CAREGivers) and will never receive a visit from someone they do not know and that does not know them, we introduce all CAREGivers to clients personally and have a stringent quality assurance and customer engagement programme in place so that we can continually monitor client satisfaction and respond quickly and effectively to issues and changes to client needs.

Outside of our own service to our clients Home Instead has a positive commitment to the wider community, both nationally through alliances with charities, other service providers and decision makers up to Cabinet Minister level and also locally through our network of over 160 offices whom offer free public information sessions to community groups and professionals, subjects include our Senior Fraud prevention programme in partnership with the Think Jessica charity and also our dementia "family" training, this is an information and resource programme based on our own CAREGiver dementia training, we have currently delivered this to over 20,000 people across the UK.

Many of our local office owners and care managers are Dementia champions, and many offices (including Maidstone) are active within their own Dementia Friendly communities projects and also supporters of their local Dementia Action Alliance.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As a well resourced and successful business we are in the enviable position of being able to overcome many challenges, our clients are mainly self funding and are able to take an active part in their care provision, our wider challenge however is further cutbacks to care funding, we are seeing more and more clients that maybe 5 years ago would have been provided with care by the state and are now having to fund care often with a modest income, the risk of being "under cared" is a real choice for many, this is especially evident for those with the early signs of dementia who may require help with less intensive support such as admin, companionship, social support etc, no help will be availbale for them until their dementia becomes a "health" issue, this is actively leading to a faster decline of condition and a greater long term burden on NHS resources in my opinion.

2. Actions

  • Commit to further staff training

    Increase roll out of CAREGiver dementia training, encourage staff members to engage.

    Being implemented
  • Work more closely with West Kent DAA

    Have already volunteered to vet supporter applications for West Kent DAA, will look at further ways I can support the DAA through the offer of training and offer my time to support activities etc

    Being implemented