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BBs Coffee & Muffins, Fareham

BB’s is the leading Bakery Café operator in the UK and Ireland. The store produces a wide range of sweet and savory products freshly made in store every day along with freshly ground coffee.

Updated:
14 July 2015
Sectors:
Retail
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

BBs Fareham are working towards greater awareness, understanding and on-going staff training to help better support our customers. We aim to provide excellent customer service and to support a dementia friendly environment within Fareham Shopping Centre.

By developing a better understanding in helping those with dementia we hope to gain further recognition as a great place for customers with this condition along with their family and friends to visit and have an enjoyable experience.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We recognise this would be an on-going project with continual development and awareness. Although challenging in organising and implementing staff training, awareness and building confidence; we will no doubt grow overtime to achieve our objectives.

2. Actions

  • Dementia Awareness

    Continuing to develop awareness of our intentions in creating a dementia friendly environment and how this can be achieved by working with BB’s staff and the Shopping Centre

    Status:
    Being implemented
  • Training

    Arrange staff training with attendance on Dementia Friends Sessions  

    Status:
    Being implemented
  • Communication

    Raise concerns, feedback both positive and negative to Mike Taylor Centre Manager who acts as an Ambassador for the Hampshire Dementia Action Alliance to help aid improvements and recognise success where possible within the Shopping Centre/Town 

    Status:
    Being implemented

    2015 - Second Quarter Update

    New Member

  • Dementia Awareness

    Continuing to develop awareness of our intentions in creating a dementia friendly environment and how this can be achieved by working with BB’s staff and the Shopping Centre

    Status: