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Plymouth City Council Parking Unit

Plymouth City Council Parking Unit are responsible for off street and on street parking for the city with over 40 officers on the street with a focus on the community. We feel that becoming dementia friendly will help us deliver added value to our organisation and help meet the objectives of the seven outcomes of the National Dementia Declaration. Also, managing a large asset base of car parks, we will be able to ensure that we demonstrate best practice when dealing with vulnerable people.

Updated:
11 June 2015
Location:
South West
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Plymouth Parking Unit are one of the biggest resources of manpower across the city on our streets in a public facing role. They deal with a multitude of individuals and do come across individuals who are vulnerable and in need of help. The team are currently unaware of dementia and attending an awareness session will increase their knowledge and ensure that we provide excellence in service. We will also advertise in our car parks, literature and posters, highlighting our service standards.

The asset review allows us to strategically design our service with our vulnerable customers in mind.

Our recruitment and induction will include the dementia awareness sessions as a matter of policy, by training our own champions, we can then roll this out across the department.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenge to the department would initially be the identification of a  resource to deliver the awareness sessions to 80 staff, the other actions and support would be financed by my budget and staff time.

Member website

www.plymouth.gov.uk

2. Actions

  • To ensure that all staff (80) attend a dementia awareness session

    All staff will attend a one hour dementia awareness session provided by a trained dementia champion. This is planned to be done by June 2015.

    Status:
    Being implemented

    2015 - Second Quarter Update

    New member

  • To nominate and train 4 dementia champions

    To allocate 4 members of paid staff to attend the one day dementia champions training so that they can then cascade and dliver the one our session to all street services staff across the city.This is planned to be completed by September 2015.

    Status:
    Planning

    2015 - Second Quarter Update

    New member

  • To have all main car parks assessed for ease of use and access for people with dementia

    To commission a full risk assessment in the 4 main car parks in Plymouth to ensure that they all meet best practice guidelines for ease of use. this will be undertaken in partnership with the local crime prevention officer to cover all angles of personal safety.

    Status:
    Planning

    2015 - Second Quarter Update

    New member

  • To regularly display dementia awareness material in our car park poster zones

    Dementia awareness material to be displayed in car parks on an ongoing basis.

    Status:
    Being implemented

    2015 - Second Quarter Update

    New member