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Lo’s Pharmacy Group - Rotherham

Lo’s Pharmacy Group are dedicated to providing excellent and affordable pharmaceutical healthcare services to our community, with a major focus on customer service, dependability and friendliness. As well as dispensing prescriptions and providing advice on medicines and healthcare, we provide free prescription collection and delivery services and a variety of services aimed at improving the health and wellbeing of the local community.

25 June 2015
Yorkshire and Humber
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Rotherham Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Lo’s Pharmacy Group has branches across the Yorkshire region with pharmacies in Acomb, Ackworth, Huddersfield, Barnsley, Rotherham and Sheffield.  We provide a variety of services aimed at helping patients get the most from their medicines and help improve their general health and wellbeing.                                                                                           Our staff see many patients from their local communities on a daily basis and are able to build relationships with not just patients but also their families and carers.  Being a local, familiar face in the community, our staff are able to offer a friendly place for patients to talk to and get reliable, expert advice to help with their health and wellbeing.               They are able to recognise the signs of patients experiencing degrees of memory loss and are ideally placed to help provide support to patients and carers with their medication.                                                           Services offered to help in this way include prescription ordering, collection and delivery.  We are also able to provide support help patients take their medication safely and reliably in their own homes, with or without the help of family or carers.



2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Given our long standing presence in many of the communities we service, our staff are already very visible and known to members of the local community and are well trained and prepared to have health related conversations with patients, family, and carers.                          

 •  -raise awareness of dementia to customers, people who use your service, or your community

• organise education and training for staff and volunteers.

• make environments more dementia friendly

 Make sure your plan is practical and achievable for your organisation.  One action may be right for a small group, please list no more than ten actions.  Highlights of your Action Plan will be published on the Dementia Action Alliance website.                                                                  Cascading training to our 200 will be the biggest challenge.


2. Actions

  • Improve our understanding of Dementia - Training Plan

    Develop plan to direct and cascade Dementia Friends training throughout 200 staff in 20 branches.  Identify those staff currently registered as Dementia Friends or Dementia Friends Champions to help act as advocates.

  • Cascading Dementia Care - Managers meeting

    Brief introduction to plans to cascade Dementia Friends training to all Rotherham branch staff and delivery drivers.  


  • Cascade training Resourses

    Distribute training materials to branches and monitor progress - Registration as an organisation with the Dementia Friends organisation Video clips - Job specific

    Being implemented