Rotherham Vets4Pets, Moorgate Road
We are a small veterinary practice, which provides excellent care and facilities in our modern purpose built surgery.
- 22 July 2015
- Yorkshire and Humber
- Local Alliances:
- Rotherham Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Our practice is based within the community and has warm welcoming staff who genuinely care about their clients and their pets. Communication and support is a big part of our service and as such we go out of our way to make sure we are accessible to all, and can tailor our service for individual requirements when needed.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
I think we would need to raise awareness within our team to the specific needs of people with dementia, that way we can look at other ways to make our service and care a less daunting experience.
Raise awareness of dementia to customers and people who use our services, and make sure the wider community are aware.
Once staff have been trained we can reassure clients and their families that we do have the necessary information to enable us to deal correctly with needs of customers with dementia.
Our practice is already a friendly place to come to, if there any subtle changes which are needed we would try to make them where possible.
Customer care - memory prompts
We provide text, email and telephone prompts to remind clients about appointments, repeat medications, vaccinations and routine wormer and flea treatments.
A personalised service
A more personal experience can be obtained for our surgery, it is small, purpose built, is light and airy and has a small team of staff who clients are generally on first name terms with.
If necessary appointments can be made at quieter times of the day, if this would help to make visits a less daunting experience.
The location of the practice makes it more accessible too, we are on a main bus route with a bus stop just outside. We have car parking facilities, and there are no steps or uneven surfaces to navigate if wheelchairs or scooters are used.
Attending Memory cafes
Staff would be happy to attend any meetings to introduce ourselves and answer any questions or concerns someone may have.