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Catherine Miller House

24 hour residential homely care home, that provides personal care to a maximum of thirty persons who may or may not have a dementia, old age confusion. We also cater for individuals who have medical health problems and are reaching the end stages of their life. Residents are supported by a team of experienced and new carers, who are trained in the ethos of person centred care. All carers either have a Level 2 Qualification in Health and Social Care, Senior Carers have a Level 3 Qualification in Health and Social Care, and Management team hold Leadership and Management Qualifications. Staff receive specific training in Dementia care, End of Life Care, Diabetes, Parkinson’s and other specific health conditions.

16 February 2016
East of England
Local Alliances:
Southend, Castle Point and Rochford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We provide care that is person centered to the needs, wishes and preferences of the individual, we support them to make their own choices, informed decisions, and undertake reasonable risks with advice and guidance. This is underpinned by staff training and a robust care planning process. Consent forms are in place, and support all areas on their life, access to advocacy is supported.

Residents are supported trained carers, and Lv 3 training Seniors. All staff receive specific training in common health conditions, dementia and their types, challenging behaviour, person centered care and MCA to underpin their understanding of supporting informed decisions and risky behaviours.

Residents are encouraged to continue to express their own sense of identity and to hold onto and improve their own self worth. Residents are encouraged to express what could be made better for them, with the ethos that independence is key. Carers are encouraged to think in innovative ways through the eyes of the resident, to see how their independence can be supported.

Residents receive regular visits from families and friends, the local church visits us regularly, we encourage residents to continue attending social clubs if they wish, and experience new activities/hobbies as they wish.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

1)      Completion of our Dementia Friendly garden .

2)      Gaining further access to training on specific types of dementia, and improving staff members knowledge and understanding.

3)      Improving carers ability to see their practice through the residents eyes, and the training time required to do this.

2. Actions

  • Gain further access to training on specific types of dementia, and improving staff members knowledge and understanding.

    Dementia training to be booked with the local authority.

    Staff to be encouraged to feedback in the supervision process what they have learnt.


    2016 - First Quarter Update

    New member

  • Dementia friendly garden to continue to be implemented

    Flower bedding in the area 2 garden, that focuses on bright colours. Herbs to be planted to support sense of smell.  Plants in situ to attract wildlife to the garden

  • Improve carers ability to see their practice through the residents eyes

    Practical training experiences to be delivered as part of staff meetings, and dementia training sessions within the home.

    To focus on sight impairments, hearing impairments, activities such as assisting with meals.

    Carers when undertaking mandatory training to gain an insight into the care needs of residents, i.e. experience hoisting and equipment, to understand how it affects the individual with dementia.


    2015 - First Quarter Update

    New member