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Barclays - Middlesbrough

We are the Barclays branch located in Middleborough and we deal with the public on a daily basis, helping with financial and digital needs. With a strong team of cashiers, personal bankers, specialists and business managers we aim to deliver our customers a high level of service in every area.

9 June 2015
Local Alliances:
North East Dementia Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our aim is to raise the awareness around dementia not just within our branch but our community, ensuring we provide the correct, friendly and supportive service to all that come into our branch. We want to make sure that everything is done in the right way, as well as protecting our customers that may have dementia when they see the team.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Raising awareness in branch as well as what to do when a situation arises, along with making sure our message is clear across our community. Consider what actions we can take for vulnerable customers that do not have a power of attorney or court of protection in place.

Member website


2. Actions

  • Dementia awareness raising amongst employees

    Ensure that all our employees in branch are dementia friends which will help to heighten their awareness when dealing with customers that are living with dementia.

  • Dementia Friend Champion

    Ensure that we have a dementia friends champion trained in branch to deliver the dementia friends sessions to employees

  • Floor Walker

    We aim to always have a member of staff walking the branch floor and keeping an eye out for customers that appear to be struggling. This will enable us to offer extra assistance and support to those that need it.