Age UK Exeter

1. We work in a person-centered way, doing all we can to uphold ‘personhood’ 2. Provide services to support independence from recently diagnosed (Budding Friends project, activities groups) to living with later stage dementia (Lane Club) 3. New staff and volunteers receive ‘dementia awareness’ training 4. People living with dementia access peer support via services such as Tools Company / Men in Sheds, Budding Friends or by signposting within the city. We provide carers’ support service: one to one and groups 5. Information and Advice Service includes benefits advice and help to plan ahead. We also provide tailored information e.g. access to respite, accessible activities 6. Our specialist services are inclusive and based on understanding of the challenges of living with dementia. We aim to be as personalised and adaptable as possible to provide services where people and their carers feel safe and supported. 7. Through access to our allotment, arts activities and peer groups, we aim to enable people to try new things, to enjoy being outside and in the company of others. 8. We have active links to the University and Hospital, and regularly recruit to studies, find opportunities for people affected by dementia to take part in interviews.

23 July 2018
South West
Care, Communication, Voluntary Sector, Health, Community organisations
Local Alliances:
Exeter Dementia Action Alliance (EDAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have a public access building that we are striving to make dementia friendly. All our staff and volunteers will receive training in supporting and helping people with dementia. We have specific services that are tailor-made for people recently diagnosed with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Major challenge is the capacity of staff to attend further training or have time to undertake enough planning and reflection.  We have addressed this over the last year (rolling out dementia awareness / dementia friends training, and altering some staff hours to make more planning time available) but it remains a challenge.

Our buildings could be more dementia friendly, but limited resources to spend on capital programmes remain a challenge.

Member website

2. Actions

  • \We will extend and improve information on our website for people living with dementia and for carers

    - Link better to other sources of information and support, locally and nationally

    - Explore how to incorporate input from people living with dementia and their carers

  • Develop our training offer for staff and volunteers to continue to improve our skills/awareness

    - Provide practice-sharing and planning opportunities for frontline staff to learn from each other

    - Extend number of Dementia Friends sessions offered over the year

    - Continue to provide dementia awareness training as part of the induction for all staff/volunteers who wish to attend (currently based on role)

    - Use DEEP guidance on appropriate language to enhance training/awareness

    - Where capacity allows, enable staff/volunteers to link more closely to other training/awareness raising opportunities in the City

    Initial Scoping
  • Use available resources creatively and well to improve the dementia friendliness of environments where we deliver support/activities

    - Audit Cowick Street and Sycamores buildings to asess their dementia friendliness

    - Identify resource to put reasonable environmental changes in place in public areas

    - Develop plan to improve the two specialist day service rooms, including to extend the opportunities for more sensory activities

    - Utilise learning from Circles of Support project/STRETCH research to promote better use of assistive technology

    Initial Scoping