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Miller's Pharmacy, Spennymoor

Acquired by David Miller in 1992 as a long-established pharmacy, Miller's is the only Independent Community Pharmacy in Spennymoor. We moved to our current location at 22 Cheapside (the Old Templar Hall building) after an extensive remedial works and refit in 2006.This allowed us to provide more modern facilities and increase the professional services available. The other pharmacists who you will regularly see working here are Mrs Debbie Abaya, Mrs Gillian Edkins and the newest member of the team: Mr Chris Miller (that's David's brother if you think you see a family resemblance!). We have a loyal and friendly support staff of Dispensers and MCA qualified Counter Assistants: some of whom have been here longer than Mr Miller!

13 August 2015
Medical, Health, Pharmaceutical
Local Alliances:
North East Dementia Alliance, County Durham Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our pharmacy teams proactively promote a range of healthcare topics with the public and are equipped to provide easily accessible advice from qualified healthcare professionals without the need for an appointment. We support people living with dementia in a number of areas, including providing practical support for tackling some physical barriers to medicine adherence such as difficulties obtaining medication from containers or confusion with timings of medication doses. To combat this we offer our customers Dosette boxes so that they and their carers can better control and manage their medication. 

We sometimes find that our customers with Dementia may have trouble remembering their addresses when it comes to collecting their medication, so we ensure we offer prompts and patience to enable them to take their time and not panic.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are extremely busy at the pharmacy, so it is difficult for us to partake in any activities around Dementia awareness raising outside of our place of work.

2. Actions

  • Dementia Friends

    We will ensure that all our current and new employees are Dementia Friends.

  • Dosette Boxes

    We will continue to offer Dosette Boxes to our customers that may need the extra help in managing their medication, as those with Dementia may have trouble in knowing what and when to take certain tablets.

  • Quiet Room

    We will use our consultation room as a quiet room for our customers with Dementia and their carers that may need a moment to sit and gather their thoughts and calm down if they find themselves agitated.