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Marsden Pharmacy - Barnard Castle

Our Marsden Pharmacy is located in Barnard Castle. Our friendly staff are our strength. They are trained and supported by our managers to go the extra mile in delivering services to meet your individual circumstances. We aim to remain at the cutting edge of pharmacy service provision by constantly innovating on patient care, product choice, staff training, service delivery systems, customer consultation, working closely with our partners and suppliers. We believe our customers have a choice, and they will prefer us for the quality of service and products in our pharmacies.

26 May 2015
North East
Health, Medical, Pharmaceutical
Local Alliances:
North East Dementia Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Long term staff providing a familiar face and a listening ear, combined with good patient knowledge and family history.

Familiar layout in the shop with minimal changes.

Able to contact/ communicate easily with GPs and other healthcare staff.

Repeat instructions slowly; if necessary move to a quieter area e.g, consultation room to make sure the person understands.

Be prepared to contact a family member/ friend if patient is lost or anxious.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time, staffing levels.

Staff training and perceptions

Dealing patiently and kindly with patients who become aggressive if their expectations are different from reality - e.g, a prescription which they think has been ordered has not been requested.

2. Actions

  • Improve our understanding of Dementia

    We will commit to our staff attending dementia awareness sessions in the store to raise their awareness around dementia. We will utilise these sessions to ensure our store is a dementia friendly as possible.

    Initial Scoping
  • Dosset Boxes

    We will continue to supply patients with Dosset box so that their carer and they can keep track of what pills have been taken and when.

  • Quiet Room

    We will use our private consultation room as a quiet, safe room for any customers that need to take some time out to calm down and relax.