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Willow Court Nursing Home

Willow Court is a 66 bedded Hampshire County Council Nursing home who provide nursing care to residents who are physically frail and / or have dementia. We have been open nearly ten years and are situated in the grounds of Andover Hospital. Over the past few years we have made developments to our home to make it even more dementia friendly than when it was first opened, we have a shop, pub and all our lounge areas are themed eg: music lounge, movie lounge, garden lounge, tearoom.

8 November 2016
Health, Care, Medical
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aim for our residents to keep their independence as much as possible, to include the carers/relatives in the day to day activities.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main challenge is orientating new residents to living here rather than their previous home. The separation from their loved ones can be extremely hard so including families and friends is our priority. We develop person centred care and treat everyone as an individual as all their needs and capabilities vary.

We assess the residents needs before they come to live in the home to ensure we can meet their needs and once they are here develop a support plan which includes as much of their life history as possible. This in itself can be a huge challenge if there are no relatives or friends to ask and if the resident cannot give us this information either.

We encourage relatives to bring in items to personalise their rooms as much as possible.

We want residents to continue with their life journey hence the introduction of a shop, pub and areas of interest in the home, we have tried to bring the ‘outside community into the home’.

2. Actions

  • Dementia Awareness raising for staff

    Ensure all customer facing staff are dementia aware


    2014 - Fourth Quarter Update

    New member

  • Dementia Friendly Helper always available

    We will ensure there is a ‘Dementia Friendly’ person on duty at all times by including Dementia Awareness in our induction/training process. We have been ensuring all our staff attend the Dementia 201 training which is a basic awareness training. This has been attended by not only care and nursing staff but cleaners, kitchen and reception staff too, they have all found it extremely valuable. There is also the opportunity to attend a 2 day detailed dementia course.