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CRG Home Care Services

With over 70 grades and specialities of nursing, clinical and medical professionals, CRG Homecare provide fully trained home care and domiciliary care workers of the highest standard, to ensure our customers are greeted with professionalism and expert care. The services we offer can range from everyday tasks to 24 hour support and care. This includes, but is not limited to: • Getting out of bed and dressing • Undressing and getting into bed • Washing and bathing • Assistance to the toilet • Domestic tasks such as cleaning, laundry etc. • Meal preparation • Shopping • Accompaniment at home or during outings and appointments • Administration and supervision of medication • Night care

10 June 2015
Yorkshire and Humber
Local Alliances:
Rotherham Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At CRG Homecare placing a greater emphasis on improving the quality of care and changing the culture of care services to ensure people have a good experience of care when they need it. For service users who suffer with dementia this includes the following actions:

  • Raising awareness of dementia.
  • Inspiring local people to get involved.
  • Sharing good practice.
  • Rewarding and recognising people who make a difference.
  • Giving impetus to positive innovation.
  • Transforming services by supporting people and the organisation in providing dignified services
  • Respecting Values’
  • Respecting privacy
  • Offering choices
  • Training for care workers
  • Respecting cultural values

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Communication                                                                                           Medication management                                                                                     Technologies that assist a person with dementia to live independently

We would overcome the chananges raised by the following actions

• Raise awareness of dementia to customers, people who use your service, or your community

• Organise education and training for staff.

• Support to make environments more dementia friendly

 Social interaction for service users encourge cafes to attending Dementia cafes and promote the use of them within families  








2. Actions

  • Quality Dementia Training to an approppriate level

    Improve our understanding of Dementia

    Judge each staff group and assess training requirements – access training though RMBC Bronze to Platinum dementia training

     Ensure that Dementia Awareness training is a mandatory requirement of all staffs training requirements at a suitable level appropriate for the role of each employee.

    Ensure that the principles of behaviour as a means of communication are acknowledged and understood by all

  • Dementia Friends

    Ensure all staff sign up as dementia friends and encourage them to cascade their knowledge into the surrounding community and their own net works                                                                                                     Have a Dementia Friends champion to cascade and sustain the dementia friend commitment. 

  • Dementia Friendly Home Enviroments

    Make staff aware of the importance of about dementia friendly environments                                                                                            Reference dementiacare.org.uk

  • Social Stimulation

    Look for suitable venues to take service users promote use of these to families

    Memory cafes,Singing for the Brain - Use and distribute Whats on Where Guide (WOW) 

    Being implemented
  • Food Provision

    Food provision - Show service users the meal choices they have to  stimulate there senses (Smell, sight)                                                   Give consideration to the colour of crockery                                        Maintain good levels of hydration and a nutritional status 

  • Life History

    Have a method of gaining as much knowledge about each person as possible Making good use of the person with Dementia's life history.Ensure all staff use this knowledge to help a person feel comfortable in their surrounding 

  • Reminiscence

    Reminiscence – Making use of items and pictures to help a person feel comfortable and engage with them 

  • Stimulation

    Make good use of music as a means of simulation ,Increase use as many methods of stimulations as possible.Using all the sensory  methods possible

  • Signposting

    Sign post to other organisations to ensure families live as well with dementia as possible (CRISP- Carers information and support programme)

  • Maintainance of Dignity

    Ensure that a person with dementia is offered choices and is asked for their input into their care needs where ever possible

  • Herbert Protocol

    CRG have adopted the use of Herbert protocol and hold copies on file within there orgaination .The protocol has been cascaded in other areas of the country that our organization operate in.

  • Staff Knowledge and information Dissemination

    Ensure staff have knowledge of resources that could help families and encourage staff to  promote Web sites designed to help carers

    Example WWW.demtinacarer.net

  • RDAA

    Promote the concept of Dementia Action Alliance into the community and to all /any suitable businesses that the care home and that staff team are involved with